IT Support Technician
About The Position
The IT Support Technician responds to computer systems and user-support issues by phone and in person. The role involves resolving minor and major technical issues through the Help Desk Ticketing system; installing, configuring, maintaining, and troubleshooting PCs, servers, and other equipment; and taking part in other IT department activities as assigned. This is an on-site position based at Worth Credit Union’s Headquarters in Bedford. Core hours are generally Monday through Friday, 9:30 a.m. to 6:15 p.m., and up to two Saturdays per month, 8:30 a.m. to 12:30 p.m. Shift end times may vary depending on completion of close-of-business procedures. Occasional evening and weekend hours may be required for department projects.
Requirements
- Strong troubleshooting skills.
- Proficiency in Microsoft Office products.
- At least 6 months of computer system operations experience, preferably at a credit union or other financial institution.
- IT certification(s) or a college degree in a related field may substitute for the required experience.
Nice To Haves
- Experience with FiServ XP2, Meridian Link, Nautilus, and PC hardware.
Responsibilities
- Respond to computer systems and user-support issues by phone and in person.
- Resolve minor and major technical issues through the Help Desk Ticketing system.
- Install, configure, maintain, and troubleshoot PCs, servers, and other equipment.
- Participate in other IT department activities as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Flexible spending accounts
- 401(k) plan
- Paid holidays
- Vacation and sick days
- Employee Assistance Program
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
