IT Support Technician
About The Position
As an IT Support Technician at ATS, you will handle a range of IT functions, including end-user support, complex troubleshooting, proactive system maintenance, and initiatives to expand the department’s capabilities and efficiency. The role provides technical support to employees and customers and involves managing hardware and software assets, configuring IT equipment, deploying standardized computer images and software packages, maintaining Windows Active Directory infrastructure, supporting Microsoft 365 cloud services, and identifying and implementing efficiency improvements. The position is based in an office and does not require extensive travel. It is a full-time, exempt role with typical workdays Monday through Friday. The stated base salary range is $60,000–$85,000, based on experience and tenure.
Requirements
- Associate degree or higher in IT or an IT-related field, or an equivalent combination of education, experience, and/or certifications.
- Proven troubleshooting skills, including diagnosing and resolving technical issues.
- Proficiency and experience with Microsoft Windows operating systems.
- Fundamental understanding of TCP/IP networks.
- Experience with Microsoft Office products, including Outlook, Word, and Excel.
- Proven experience as a help desk technician or in another customer support role.
- Experience managing Windows Active Directory infrastructure.
- In-depth understanding of computer systems, mobile devices, and other technology products.
- Working knowledge of office automation products, databases, and remote control.
- Excellent verbal and written communication skills.
- A positive and proactive approach to addressing challenges.
- A sense of ownership and pride in work, commitment to lifelong learning and curiosity, and ability to work both in teams and on personal projects.
Responsibilities
- Provide IT technical support to employees and customers.
- Use a ticketing system to manage support requests.
- Maintain up-to-date documentation of hardware and software assets.
- Specify, order, and configure IT equipment such as PCs, servers, switches, and routers.
- Develop and deploy standardized computer images and software packages.
- Maintain Active Directory objects and Global Policy Objects (GPO).
- Support Microsoft 365 cloud services, including Exchange, OneDrive, SharePoint, and Teams.
- Identify, propose, and implement projects or initiatives that improve efficiency.
- Perform end-user support, complex troubleshooting, and proactive system maintenance.
Benefits
- Fair and equitable pay that meets and exceeds market rates.
- Retirement savings with a 401(k) employer match and profit-sharing bonuses.
- Paid holidays and time off that increases with tenure.
- Medical, prescription, dental, and vision options.
- Ongoing in-house training and development and educational assistance benefits.
- Employee wellness resources and annual events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
