IT Support Technician

PACIFIC CATCH INC•Walnut Creek, CA

8d•Onsite

About The Position

The IT Support Technician is the first point of contact for restaurant teams and office staff experiencing technology issues at Pacific Catch. This hands-on, as-needed hourly role involves supporting employees in restaurants and offices with everyday technical needs, including point-of-sale equipment, computers, accounts, and network connectivity. It is suited to someone early in an IT career who enjoys troubleshooting, helping people, and learning new skills. Hours vary according to business needs, with no guaranteed minimum hours. Most work is during the day on weekdays, though early mornings, evenings, overnights, or weekends may be required, including after-hours or overnight work while restaurants are closed. The position reports to the Director of IT and requires travel between restaurant locations.

Requirements

High school diploma or equivalent.
0–2 years of experience in IT support, a help desk, or a customer-facing technology role; schooling, internships, and personal projects count.
Comfort using Mac and Windows computers, smartphones, and common office applications such as Google Workspace.
Basic understanding of Wi-Fi, internet connectivity, and how devices connect to a network.
Strong customer service skills and clear written and spoken communication.
Valid California driver's license, reliable transportation, and ability to travel between restaurant locations.
Ability to lift and carry up to 40 pounds, bend, kneel, and reach to work on equipment under counters, behind registers, and in back offices.
Ability to stand and walk for long periods in restaurant settings.

Nice To Haves

College degree or coursework in IT.
Industry certification such as CompTIA A+ or the Google IT Support Certificate.
Restaurant or hospitality experience.
Familiarity with Toast, RingCentral, Otter, or similar restaurant tools.
Patient, friendly, and calm under pressure, particularly during busy lunch or dinner periods.
Ability to explain technology in simple, everyday language.
Curiosity, eagerness to learn, and interest in figuring out how things work.
Organized, dependable, and good at following through.
Comfort working independently and as part of a team.
Passion for hospitality and creating a great guest experience.

Responsibilities

Serve as the first point of contact for restaurant and office staff seeking technical assistance by phone, email, chat, or in person.
Track each support request through resolution and keep requesters informed when issues are fixed.
Troubleshoot and repair restaurant equipment, including Toast registers, handheld tablets, kitchen screens, receipt and kitchen printers, and card readers.
Assist with restaurant Wi-Fi and internet issues, including restarting equipment and coordinating with internet providers during outages.
Set up, update, and repair Mac and Windows laptops, phones, and other devices for new and current employees, including remote staff.
Create and remove user accounts for new hires and departing employees, following written IT procedures and approval processes.
Help employees with password resets, sign-in problems, and safe use of the password manager.
Contact external vendors, including Toast, phone, and alarm providers, and follow up until issues are resolved.
Maintain an accurate inventory of company equipment, including its location, assigned user, and replacement timing.
Write and update straightforward how-to guides for common issues.
Help train restaurant teams on the systems they use every day.
Follow company security practices and promptly report suspicious activity, such as scam emails or unknown devices.
Escalate larger problems to the Director of IT and assist with other IT projects as needed.