IT Support Technician

Opendoor • Miami, FL

26d • Onsite

About The Position

The IT Support Technician provides technical support and office technology services to Opendoor personnel, serving as an on-the-ground IT partner for the Toronto office. The role supports primarily Mac and some Windows devices, productivity tools, hardware, software, account access, and office technology. It is the local technical resource for employees and visitors, handling new-hire setups, troubleshooting, conference-room audio and video, and general office support with a customer-focused approach.

The technician provides hands-on and remote end-user support; provisions, maintains, and tracks devices; supports onboarding and offboarding; maintains conference-room and event technology; follows security and access-management practices; and collaborates with IT Engineering, Security, Workplace, Facilities, and Executive Operations. The role also includes approximately 5–10 hours per week of office operations work, including visitor support, mail and packages, vendor coordination, pantry inventory, catering, employee engagement, and onboarding logistics.

The position is based in a talent hub and requires an in-office presence five days per week, with stated required in-office days of Monday, Tuesday, Thursday, and Friday.

Requirements

• Hands-on IT support experience in a fast-growing technology company or high-volume environment.
• Strong troubleshooting skills across macOS and Windows endpoints, productivity tools, and networking basics including VPN and Wi-Fi.
• Experience supporting Google Workspace and/or Microsoft 365, Slack/Teams, and Zoom.
• Experience with at least one mobile device management platform, such as Jamf, Intune, or NinjaOne.
• Familiarity with identity and access-management tools such as Okta or a comparable solution.
• Experience with IT service-management tools such as Jira or a similar tool.
• Experience with audio and video platforms including Zoom Rooms, Teams Rooms, and associated hardware.
• Excellent written and verbal communication skills, including the ability to explain technical issues in simple, friendly language.
• A customer-focused mindset and a track record of strong service satisfaction scores or similar service metrics.
• Ability to lift and move equipment, typically up to approximately 40 pounds.

Nice To Haves

• Experience supporting hybrid offices across multiple locations and time zones.

Responsibilities

• Provide hands-on support for Mac and Windows laptops, mobile devices, monitors, docks, keyboards, headsets, and other peripherals.
• Troubleshoot and resolve issues with Okta, Jamf, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.
• Provide in-office network support and partner with IT Engineering on network setup, configuration, and troubleshooting.
• Manage ticket lifecycles by triaging, troubleshooting, escalating, and closing tickets within SLA.
• Deliver walk-up support in the office and remote support through chat, email, and video.
• Prepare and provision new-hire devices, including imaging, enrollment, user profiles, and application access.
• Support onboarding through hardware handoffs, access verification, and walkthroughs of core tools.
• Collect, wipe, reassign, or return devices for employee transfers, leaves, and terminations in accordance with security and data-handling standards.
• Set up and maintain conference-room audio and video equipment and configurations for Zoom, Teams, and Google Meet.
• Support onsite events, training, all-hands meetings, and visitors with reliable audio, video, and network experiences.
• Coordinate with Workplace and Facilities on office moves, seating changes, and new-space build-outs, including drops, cabling, and labeling.
• Enroll and manage devices to maintain operating-system, security-agent, disk-encryption, and other baseline standards.
• Maintain an accurate inventory of laptops, monitors, mobile devices, and peripherals.
• Support vendor repairs and hardware lifecycle workflows, including deployments, refreshes, and returns.
• Follow identity and access-management best practices and support MFA resets, account lockouts, and basic access requests in line with IT and Security policies.
• Build monitoring and detections that enforce endpoint security standards, including disk encryption, screen locks, operating-system versions, and secure device handling.
• Collaborate with IT Engineering, Security, and Workplace on initiatives to improve employee technology experiences.
• Document troubleshooting steps, how-tos, and FAQs for the internal knowledge base and employee self-service content.
• Identify recurring issues and propose improvements to tools, automation, and processes.
• Contribute to on-call and coverage rotations as needed within agreed schedules and time zones.
• Serve as the primary point of contact for external guests and provide a welcoming, professional visitor experience.
• Manage incoming and outgoing mail and package distribution.
• Coordinate with onsite vendors to support day-to-day office operations.
• Maintain office pantry and snack inventory.
• Coordinate monthly catering logistics for office events and meetings.
• Partner with Executive Operations on employee engagement initiatives and programming.
• Support Day 1 onboarding logistics.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed