IT Support Technician

CloudCover•South San Francisco, CA

35d•$35 - $40•Onsite

About The Position

CloudCover has a customer seeking an IT Support Technicians for a minimum 6 month 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands-on position providing daily troubleshooting and administration of all systems that are in place.

Requirements

3-5 years of experience in desktop support or IT technical support.
Strong knowledge of Windows operating systems and iOS devices.
Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
Experience with Active Directory for user management.
Experience using Okta for identity management and authentication workflows.
Proficiency with Intune for managing and securing mobile devices and laptops.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
Experience with remote desktop support tools and ticketing systems.
Excellent problem-solving skills and attention to detail.
Strong communication skills and the ability to explain technical issues to non-technical users.
Ability to work independently and collaborate effectively within a team environment.
Strong customer service orientation and patience in resolving user issues.
Proficient in conducting research on a wide range of computing issues.
Quick to absorb and retain information.
Capable of presenting ideas in a user-friendly manner.
Highly self-motivated and directed.
Strong documentation skills and attention to detail.
Experienced in working within a team-oriented, collaborative environment.
Team-oriented, with the ability to listen and take the lead as needed.