IT Support Technician

Community Choice Financial Family of Brands•Dublin, OH

11d•Onsite

About The Position

The IT Support Technician executes tasks related to delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements. Primary customers are the Company’s operational units. The position may indirectly affect Company business objectives when they depend on consistent business operations and use of IT assets. The role supports retail stores by managing technical inventory, resolving and documenting support issues, assisting with desktop and laptop setup, and coordinating with third-party vendors. The position is based in Dublin, Ohio.

Requirements

High school diploma or equivalent.
1–3 years of experience working in IT support.
1–3 years of experience supporting Windows 10 desktop and laptop PCs.
Excellent customer service, interpersonal, and communication skills, with a proven customer service background.
Experience with asset management.
Knowledge of Active Directory.
Experience with Microsoft SCCM and/or other system imaging tools.
High degree of discretion, integrity, professionalism, and accountability.
Ability to multitask efficiently and be detail-oriented and highly organized.
Knowledge and experience with Windows devices and Windows OS support.
Willingness and ability to learn new and existing technologies.
Understanding of software, patch, and update installation on desktops and laptops.
Understanding of basic network, software, and printing troubleshooting.
Ability to work successfully within a team environment.
Excellent written, verbal, and organizational skills.
Sense of urgency in completing assigned tasks.
Ability to remain stationary, lift and transport up to 50 pounds, move freely inside and occasionally outside the office, and operate mechanical controls such as a keyboard.

Responsibilities

Manage inventory of PC hardware, monitors, phones, printers, and other technical items and peripherals needed to support retail stores.
Respond to, troubleshoot, and document support calls and tickets using approved software tools.
Explain basic concepts and procedures clearly to a diverse customer base using a wide variety of in-house and off-the-shelf applications.
Assist staff with installation or imaging, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment, and software.
Work with third-party vendors on technical issues and other needs.
Identify, isolate, and repair or resolve hardware and software problems with returned hardware before returning it to inventory for store use.
Isolate faulty hardware and peripherals returned to the warehouse and set them aside for salvage.
Complete projects within timelines and prepare items for shipment to stores.
Use the ticketing system to track, document, and prioritize work.
Contribute to technical support documentation covering resolutions, processes, and procedures.
Perform other duties as assigned.

Benefits

Uncapped flexible paid time off.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to exclusive discounts from nationwide and local retailers.
Business-casual dress code, including jeans and sneakers.