IT Support & Office Operations Specialist - Full-Time | On-Site

The Staff Pad•Dallas, TX

11d•Onsite

About The Position

The IT Support & Office Operations Specialist is an on-site, full-time role supporting a fast-growing cloud consulting company’s Dallas Solution Delivery Center. The position spans IT support, office operations, recruiting, training, executive support, knowledge management, and special projects. The specialist supports employees and contractors across the U.S., coordinates with teams in Dallas and France, and assists staff from new hires through company leadership. The role provides primary IT support for on-site and remote users, including troubleshooting Windows laptops and Microsoft 365, managing equipment and onboarding/offboarding, supporting conference rooms and business applications, maintaining documentation and asset records, and helping meet SOC 2 requirements. It also oversees daily office needs and building/vendor coordination; assists with candidate sourcing, interviews, assessments, and recruiting communications; coordinates consultant training; supports Dallas leadership and the CEO; and maintains internal resources and website content. The successful candidate is resourceful, organized, adaptable, customer-focused, and comfortable managing varied priorities independently while collaborating across teams. The schedule is Monday through Friday on-site, with occasional evening and weekend support as needed.

Requirements

Bachelor’s degree in MIS, Computer Science, Business, or a related field; equivalent professional experience will be considered.
Experience in IT support, help desk, systems administration, or a related technical role.
Hands-on experience supporting Windows laptops and Microsoft 365 users.
Basic networking and troubleshooting knowledge.
Strong problem-solving and critical-thinking skills.
Ability to manage multiple priorities, meet deadlines, and work independently.
Strong written and verbal communication skills.
Customer-service mindset and ability to support technical and non-technical users.
High integrity and discretion when handling confidential employee, client, and executive information.
Proficiency with Microsoft Office and familiarity with SharePoint.
Able to work on-site Monday through Friday, with occasional evening and weekend support as needed.

Nice To Haves

Experience with Jira, GLPI, or similar ticketing systems.
Experience with Kantata/Mavenlink or other professional services platforms.
Experience with Power BI, SQL, XML, or Microsoft Fabric.
Experience with Dayforce or another HCM platform.
Experience with Wix or another website content management system.
Experience with SOC 2 or similar security and compliance frameworks.
Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools.
Ability to learn new technology, applications, and processes quickly.
Comfort with varied responsibilities and competing priorities, strong attention to detail, initiative, resilience, adaptability, and a positive, solutions-oriented approach.

Responsibilities

Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S.
Troubleshoot end-user technology issues and coordinate escalations with IT teams in France and the Americas.
Manage the laptop lifecycle, including preparation, deployment, shipping, returns, recycling, and asset tracking.
Coordinate IT onboarding and offboarding, ensuring users receive equipment, system access, and technology support.
Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings.
Support business applications and platforms, coordinating with internal administrators and external support teams as needed.
Maintain IT documentation, asset inventories, and processes, and support SOC 2 security and compliance requirements.
Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination.
Coordinate internet and IT vendor access with building management.
Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests.
Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination.
Coordinate office onboarding, including workspace preparation, building access, equipment, and orientation.
Coordinate employee onboarding, offboarding, equipment, and access needs with administrative teams in France.
Help maintain a secure, organized, and welcoming office environment.
Support recruiting from candidate sourcing and communication through interview coordination and offers.
Partner with hiring managers to keep candidates informed and the hiring process moving efficiently.
Coordinate and proctor candidate assessments, including assessments covering Excel, SQL, XML, AI, critical thinking, and problem-solving.
Maintain careers page content and support recruiting initiatives.
Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and administration.
Support Enforce University, including course coordination, materials, and consultant development.
Maintain accurate employee and client training data.
Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects.
Support the CEO and leadership team with time-sensitive requests, research, problem-solving, analysis, and special projects.
Take ownership of cross-functional projects and provide support wherever the business needs it.
Build and maintain internal knowledge resources and process documentation in SharePoint.
Maintain company website content in Wix, including job postings, news, and page updates.
Support internal projects and initiatives across the organization.
Stay current on relevant technology, tools, and industry developments.