IT Support & Office Operations Specialist - Full-Time | On-Site

The Staff Pad•Dallas, TX

12d•Onsite

About The Position

The IT Support & Office Operations Specialist serves as a key resource for a fast-growing cloud consulting company’s Dallas Solution Delivery Center. This varied, on-site role spans IT support, office operations, recruiting, training, executive support, and internal projects. The specialist supports employees and contractors across the U.S., collaborates with teams in Dallas and France, and assists people from new hires to company leadership. The role provides primary IT support for on-site and remote users, manages technology and equipment processes, coordinates employee onboarding and offboarding, and helps maintain IT documentation and security compliance. It also oversees day-to-day office needs, supports recruiting and consultant development, provides administrative and project support to Dallas leadership, and maintains internal knowledge resources and website content. The position is full-time, on-site in Dallas, Monday through Friday, with occasional evening and weekend support as needed. It is suited to an adaptable, organized, customer-focused professional who can work independently, manage competing priorities, learn systems quickly, and take ownership of tasks and projects.

Requirements

Bachelor's degree in MIS, Computer Science, Business, or a related field; equivalent professional experience will be considered.
Experience in IT support, help desk, systems administration, or a related technical role.
Hands-on experience supporting Windows laptops and Microsoft 365 users.
Basic networking and troubleshooting knowledge.
Strong problem-solving and critical-thinking skills.
Ability to manage multiple priorities, meet deadlines, and work independently.
Strong written and verbal communication skills.
Customer-service mindset and ability to support technical and non-technical users.
High integrity and discretion when handling confidential employee, client, and executive information.
Proficiency with Microsoft Office and familiarity with SharePoint.
Ability to learn new technology, applications, and processes quickly.
Organized, adaptable, resilient, and comfortable in a fast-paced environment.
Initiative, attention to detail, ownership, and ability to follow tasks through to completion.

Nice To Haves

Experience with Jira, GLPI, or similar ticketing systems.
Experience with Kantata/Mavenlink or other professional services platforms.
Experience with Power BI, SQL, XML, or Microsoft Fabric.
Experience with Dayforce or another HCM platform.
Experience with Wix or another website content management system.
Experience with SOC 2 or similar security and compliance frameworks.
Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools.
Ability to work effectively with teams across the U.S. and France.

Responsibilities

Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S.
Troubleshoot end-user technology issues and coordinate escalations with IT teams in France and the Americas.
Manage the laptop lifecycle, including preparation, deployment, shipping, returns, recycling, and asset tracking.
Coordinate IT onboarding and offboarding, including equipment, system access, and technology readiness.
Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings.
Support business applications and platforms, including Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with administrators and external support teams as needed.
Maintain IT documentation, asset inventories, and processes, and support SOC 2 security and compliance requirements.
Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination.
Coordinate internet and IT vendor access with building management.
Serve as the primary contact for building management, facilities, access badges, keys, vendors, and office-related requests.
Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination.
Coordinate office onboarding, including workspace preparation, building access, equipment, and orientation.
Partner with administrative teams in France on employee onboarding, offboarding, equipment, and access needs.
Help maintain a secure, organized, and welcoming office environment.
Support recruiting from candidate sourcing and communication through interview coordination and offers.
Partner with hiring managers to keep candidates informed and the hiring process moving efficiently.
Coordinate and proctor candidate assessments in areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving.
Maintain careers page content and support recruiting initiatives.
Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration.
Support Enforce University, the internal training program, through course coordination, materials, and consultant development.
Maintain accurate employee and client training data.
Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects.
Support the CEO and leadership team with time-sensitive requests, research, problem-solving, analysis, and special projects.
Take ownership of cross-functional projects and provide support wherever the business needs it.
Build and maintain internal knowledge resources and process documentation in SharePoint.
Maintain company website content in Wix, including job postings, news, and page updates.
Support internal projects and initiatives across the organization.
Stay current on relevant technology, tools, and industry developments.