IT Support Intern

Interstates • Sioux Falls, SD

6d • $19 - $21

About The Position

The IT Support Intern provides hands-on technology support to Interstates’ office-based and remote users, helping keep systems running smoothly. The intern gains practical experience troubleshooting hardware, software, data, and communications issues while developing technology skills in a collaborative environment. The position is intended for students enrolled in a technology-related associate or bachelor’s degree program.

The role also supports privacy and data-security practices, including requirements related to HIPAA and other relevant data regulations. The intern participates in applicable training, helps maintain documentation concerning protected health information and other sensitive data, and assists with audits as requested. Interstates describes its culture as family-like, with caring coworkers, flexible schedules, social activities, and opportunities to support charities and the community.

Requirements

• Currently enrolled in an associate or bachelor’s degree program in Computer Science, Information Technology, Management Information Systems, or a closely related field.
• Strong interest in technology and troubleshooting, and eagerness to learn in a hands-on environment.
• Excellent communication and teamwork skills.
• Excellent analytical, written, and oral communication skills.
• Ability to work individually and as part of a team.
• Self-motivated.

Nice To Haves

• Basic technical experience through coursework, academic projects, or part-time employment or internships in IT support; preferred but not required.

Responsibilities

• Answer software and hardware support calls from office-based and remote users.
• Install, update, and configure software on networked and individual Windows and Mac PCs and mobile devices.
• Set up, install, and troubleshoot desktops, laptops, printers, and peripherals.
• Deploy and maintain computers, imaging devices as needed according to company-standard processes.
• Research, investigate, and order approved computer products under supervision.
• Contact vendors for support and warranty service as needed.
• Design and update spreadsheets and simple internal-use databases.
• Provide basic onboarding, training, and user instruction on common company systems.
• Participate in testing and basic analysis of computer systems, programs, and user-reported issues.
• Maintain accurate documentation of procedures, assets, or inventory.
• Support compliance with privacy practices, including HIPAA and other relevant data regulations.
• Participate in HIPAA or company-led data security training as required by the role.
• Maintain and update documentation related to protected health information and other sensitive data requirements.
• Assist with security and compliance audits as requested.
• Communicate professionally and effectively with team members, end users, and vendors.
• Demonstrate reliability, adaptability, willingness to learn, and a positive attitude reflecting Interstates’ values and service commitment.

Benefits

• Flexible schedules
• Lunch gatherings and social activities
• Opportunities to support charities and the community through company-sponsored and hosted events

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree