IT Support Desk Intern
About The Position
Michael Baker International is seeking an IT Support Desk Intern to join its IT Support and Field Services team in the Pittsburgh (Moon Township), Pennsylvania office. Under general supervision, the intern will fulfill service requests and support hardware asset management. The position also assists with employee onboarding and offboarding, hardware decommissioning, computer imaging, and shipping. The role provides exposure to organizational systems and technologies while supporting internal IT issues and requests. The intern will help optimize operational, security, and compliance processes and procedures, work with the IT team on special projects, and build foundational IT skills. The position supports users both onsite and remotely.
Requirements
- GED or high school diploma required.
- Currently enrolled in a degree-seeking program and pursuing a bachelor's or master's degree in a related field, with one year of completed college-level coursework.
- Undergraduate student majoring in computer science, information systems, or a related field.
- Minimum GPA of 3.0.
- Strong customer support experience.
- Strong analytical, quantitative, problem-solving, and conceptual skills.
- Strong written and verbal communication skills.
- Self-starter with excellent interpersonal communication and problem-solving skills.
- Ability to work independently or in a team setting.
Responsibilities
- Assist with service requests and hardware asset management.
- Assist with employee onboarding and offboarding activities.
- Assist with hardware asset decommissioning, computer imaging, and shipping.
- Help optimize IT processes and procedures related to operations, security, and compliance.
- Collaborate with the IT team on special projects.
- Assist with hardware-related projects, including building and customizing new-hire devices and supporting device refresh initiatives.
- Assist in troubleshooting and resolving hardware, software, network, printer, and scanner issues for onsite and remote users.
- Develop and maintain good working relationships and contribute positively to a team environment.
- Manage multiple tasks simultaneously.
- Document standard procedures and troubleshooting guides for day-to-day operations.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
