IT Support Intern

Applied Engineering•Fargo, ND

5d•Onsite

About The Position

Applied Engineering, Inc. is seeking a motivated and hardworking individual to join our team as an IT Support Intern. You will be part of a group of engineers dedicated to high-quality work, value-add solutions, skill development, and career growth. Innovation, problem solving, integrity, and collaboration are a few things you'll experience and represent while working with Applied. If you appreciate a challenge, variety, and a quicker pace, then we would like to get to know you better.

Requirements

High school diploma or equivalent required
Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Marketing, Communications, Business, Graphic Design, or a related field.
Basic proficiency in Windows, macOS, or Linux environments.
Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.
Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
Strong written and verbal communication skills.
Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines.

Nice To Haves

Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.

Responsibilities

Provide prompt, professional technical assistance via phone, email, chat, or remote-control tools.
Diagnose and resolve basic hardware, software, and network problems to minimize employee or client downtime.
Answer incoming calls, emails, and live chats; act as the first line of defense for user issues.
Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals.
Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.
Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory.
Record all incidents, steps taken, and resolutions accurately inside a ticketing system.
Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes.
Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base.
Assist in asset management and pre-prepping equipment for business use.
Assist in IT Infrastructure ongoing projects.
Other tasks and responsibilities as assigned.