IT Technical Support Intern

Phelps Health

1d•Onsite

About The Position

The IT Technical Support Intern role provides hand-on experience supporting IT operations, troubleshooting technical issues, and assisting with projects in a fast-paced healthcare IT environment. This role involves direct interaction with clinical and administrative staff, gathering feedback on technical issues, and contributing to the efficient resolution of those issues.

Requirements

High School Diploma
Currently enrolled in a relevant program.
Pursuing an associate's or bachelor's degree in Information Technology, Computer Science, or a related field.
Pursuing a technical certificate program focusing on IT support are also considered.
Coursework or personal experience demonstrating a foundational understanding of computer hardware, software, networking, and operating systems (especially Windows).

Nice To Haves

Any experience in customer service, whether in retail, food service, or other settings, is preferred.

Responsibilities

Conduct regular rounds on hospital floors to engage with end-users, identify technical issues, and gather detailed information about their concerns.
Accurately log and document all reported technical issues in the IT ticketing system, ensuring clear and concise descriptions for efficient resolution.
Assist in triaging incoming support requests and effectively communicate issue details to the appropriate IT team members for resolution.
Contribute to the planning and execution of the Windows 11 upgrade project, including assisting with software deployments, user training, and troubleshooting.
Work alongside experienced IT technicians to troubleshoot hardware and software issues, gaining practical experience in problem resolution.
Assist with various IT initiatives and projects as assigned, contributing to the team's overall goals and objectives.
Contribute to the development and maintenance of the IT knowledge base by documenting common issues and solutions, improving future support efficiency.