Technical Support Intern

Valmont Industries, Inc. • Huron, SD

1d • Onsite

About The Position

The Technical Support Intern will be involved in support of technical support of all AgSense products. Responsible for dealer and end user customer technical support primarily over the phone and through Live Chat. This position requires excellent listening skills, a calm demeanor, technical knowledge of electrical and electronic circuitry and a willingness to work technical issues through to resolution. Includes assembly of equipment, as well as answering questions regarding equipment installation, service, trouble shooting, website, App navigation and other duties as necessary.

Requirements

• Currently enrolled in or recently completed an Associate or Bachelor’s degree program
• Self-starter
• Business acumen
• The ability to work well in a team environment
• Working knowledge of Microsoft Word, Excel, Outlook, Power Point and basic office applications
• Passion and integrity with the drive to excel and deliver exceptional results

Responsibilities

• Answer dealer/customer questions regarding installation, troubleshooting and website navigation
• Assist customers inquiries about products and services
• Determine the nature of the call and the best path to resolution, escalating to next level, as necessary
• Create Return Material Authorization (RMA) requests and document warranty claims
• Prepare product and/or service reports by collecting and analyzing call data
• Communicate and help resolve issues to the appropriate departments for resolutions- includes website, app and hardware
• Communicate and train new products and features to staff and dealers
• Resolve hardware, software and other issues
• May be assigned to manage Special Projects on an as needed basis

Benefits

• Healthcare (medical, prescription drugs, dental and vision)
• 401k retirement plan with company match
• Paid time off
• Employer paid life insurance
• Employer paid short-term and long-term disability including maternity leave
• Work Life Support
• Tuition Reimbursement up to $5,250 per year
• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree