Technical Support/Trainer Intern

Gallagher Group • Canton, GA

1d • Hybrid

About The Position

We are looking for one Technical Support/Training Intern to join our Security team in May 2027. Based in Canton, this hybrid internship offers the opportunity to work in the office three days each week while gaining hands-on exposure to troubleshooting, customer support, technical documentation, training development, and product education. You’ll support the Technical Support and Training teams in delivering a high-quality customer and employee experience. Working alongside experienced team members, you’ll help resolve routine technical questions, maintain practical learning resources, coordinate training activities, and identify opportunities to improve support and training processes. This is an ideal opportunity to build technical capability while strengthening your communication, documentation, customer service, and training skills in a collaborative global organization.

Requirements

• Currently pursuing or recently completed a diploma or degree in Information Technology, Computer Science, Engineering, Education, Instructional Design, Communications, or a related field
• A basic understanding of computer hardware, software, networking, or cloud-based applications
• Strong written and verbal communication skills, with the ability to explain technical information clearly
• A customer-focused approach, curiosity, and willingness to learn and respond constructively to feedback
• Strong organization, attention to detail, and the ability to manage multiple assignments independently and collaboratively
• Proficiency with common productivity and collaboration tools, including Microsoft 365

Nice To Haves

• Previous customer service, help desk, tutoring, facilitation, or training experience
• Experience creating presentations, videos, job aids, or other learning content
• Familiarity with ticketing systems, learning management systems, knowledge bases, or remote support tools
• Interest in technical products, adult learning, customer education, or instructional design

Responsibilities

• Assisting with the initial review, documentation, and resolution of routine technical support inquiries under the guidance of experienced team members
• Helping reproduce reported issues, gather relevant information, and escalate complex matters with clear notes and supporting details
• Communicating professionally with customers and internal stakeholders through approved support channels
• Creating, updating, and organizing troubleshooting guides, knowledge articles, FAQs, job aids, and other technical resources
• Supporting instructor-led, virtual, and self-paced training materials and assisting with scheduling, participant communications, attendance tracking, material preparation, and follow-up
• Testing training exercises, product demonstrations, and support documentation for accuracy, usability, and clarity
• Tracking recurring questions and feedback to identify product, process, and learning improvement opportunities
• Maintaining accurate records in support, learning, and documentation systems, and participating in team meetings, product briefings, and assigned projects while following security, confidentiality, and data-handling requirements

Benefits

• Hands-on exposure to troubleshooting, customer support, technical documentation, training development, and product education
• Opportunity to build technical capability
• Strengthen communication, documentation, customer service, and training skills
• Work in a collaborative global organization
• Learn how technical knowledge is translated into clear, practical content for customers and employees
• Gain experience communicating with customers, subject matter experts, and cross-functional teams
• Use support data and learner feedback to inform continuous improvement
• Work with technical products, documentation, and training programs

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree