IT Support Desk Intern

Michael Baker International • Moon Township, PA

7d • Onsite

About The Position

Michael Baker International is seeking an IT Support Desk Intern to join the IT Support and Field Services team in its Pittsburgh (Moon Township), Pennsylvania office. Operating under general supervision, the intern will fulfill service requests and support hardware asset management. The role also includes assisting with employee onboarding and offboarding, hardware asset decommissioning, computer imaging, and shipping.

The intern will assist the IT organization in optimizing operational, security, and compliance processes and procedures. The position provides exposure to systems and technologies used to support internal issues and requests, as well as opportunities to collaborate with the IT team on special projects while developing fundamental IT skills.

Requirements

• High school diploma or GED.
• Currently enrolled in a degree-seeking program and pursuing a bachelor's or master's degree in computer science, information systems, or a related field.
• At least one year of completed college-level coursework.
• Minimum GPA of 3.0.
• Strong customer support experience.
• Strong analytical, quantitative, problem-solving, and conceptual skills.
• Strong written and verbal communication skills.
• Self-starter with excellent interpersonal communication and problem-solving skills.
• Ability to work independently or as part of a team.

Responsibilities

• Fulfill service requests and assist with hardware asset management.
• Assist with employee onboarding and offboarding activities, hardware asset decommissioning, computer imaging, and shipping.
• Assist the IT organization in optimizing processes and procedures related to operations, security, and compliance.
• Collaborate with the IT team on special projects.
• Assist with hardware-related projects, including building and customizing new-hire devices and supporting device refresh initiatives.
• Help troubleshoot and resolve hardware, software, network, printer, and scanner issues for on-site and remote users.
• Develop and maintain good working relationships and contribute positively to a team environment.
• Manage multiple tasks simultaneously.
• Document standard procedures and troubleshooting guides for day-to-day operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED