Adventureland Park - IT Support Intern

Palace Entertainment • Altoona, PA

7d • Onsite

About The Position

The IT Support Intern assists with setup and maintenance of networking systems across Adventureland’s IT infrastructure and provides IT support for special events. The internship offers practical work experience and exposure to IT that supplements college instruction. The intern works with park leadership and departmental heads to understand business needs, issues, and proposed improvements, and supports users with hardware, software, networks, and IT systems across the organization’s facilities and festival grounds. The position is based in an office setting, with frequent work in indoor and outdoor park locations and IT/server spaces. The schedule is flexible and may include evenings, weekends, holidays, and extended hours, particularly during the operating season.

Requirements

• Must be currently enrolled in, or a recent graduate of, a bachelor’s or master’s degree program concentrating in IT, Cybersecurity, or a related discipline.
• Must be at least 18 years of age to comply with Iowa Child Labor Laws.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to frequently work hours beyond 9 AM to 5 PM, particularly during the operating season.
• Must possess a valid driver’s license and a good driving record.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Strong technical aptitude with a wide variety of hardware, software, and office equipment.
• Ability to prioritize, triage, and resolve IT issues and emergencies.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to follow direction, multitask, and work both as part of a team and independently.
• Ability to read, write, and speak fluent English.
• Ability to remain seated for extended periods while using a computer; stand, walk, and remain on feet for extended periods; frequently stoop, twist, kneel, bend, squat, or reach above the shoulders; carry, push, pull, lift, and hold objects weighing 50 pounds or more; and consistently use hands to grasp, control, and move objects or tools.

Nice To Haves

• One or more years of work experience as an IT Technician or in an IT support role preferred.
• Previous IT Help Desk experience is a plus.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Immerse in the IT department’s function and assist with special projects.
• Interact with park leadership and departmental heads to understand business needs, current issues, and proposed improvements, and present gathered information to IT and park leadership.
• Assist with training end-users on a variety of IT platforms.
• Maintain computer network documentation and update computer maintenance manuals as needed.
• Troubleshoot, maintain, repair, and install personal computers, peripheral equipment, networks, and communications equipment, including assembling and installing new equipment.
• Provide direct user support for assigned users’ software and hardware needs, including support for local area network equipment using standard interface protocols.
• Assist with installation and cabling, user support, backups, and IT documentation.
• Assist with configuration of IT systems and workstations throughout the organization’s facilities and festival grounds.
• Provide support for hardware and software problems on users’ personal computers.
• Perform preventive maintenance on computer, data communication, and peripheral equipment; test and adjust equipment to appropriate standards.
• Fabricate cables for interfacing peripherals with computers, other peripherals, and networks.
• Provide request-status and project-completion updates to leadership or end users by voicemail, email, or in person.
• Communicate outages and estimated correction times to internal and, at times, external IT stakeholders.
• Assist with taking down, removing, and storing workstations for festivals and events.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Career Level: Intern