Adventureland Park - Human Resources Intern

Palace Entertainment • Altoona, PA

7d • Onsite

About The Position

The Human Resources Intern supports the daily operations of Adventureland Park’s HR department. This summer internship offers students the opportunity to develop leadership skills and work in a demanding, rewarding theme-park environment. The role includes supporting recruitment, onboarding, HR administration, compliance, team member events, and process-improvement projects. At certain Palace locations, the intern may also help manage the summer international exchange program and support J1 students.

Requirements

• Currently enrolled in a higher education program, majoring in Human Resources, Business Management, Industrial Engineering, or a related field.
• Must be at least 18 years of age to comply with Iowa Child Labor Laws.
• Able to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from work for scheduled shifts.
• Exceptional customer service skills and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to maintain a positive, professional attitude.
• Ability to maintain confidentiality and protect sensitive Host data.
• Ability to communicate clearly, concisely, and persuasively with diverse personnel and guests.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to use office technology and equipment, including a PC, software, and copier.
• Ability to follow directions, multitask, and work both as part of a team and independently.
• Ability to remain seated for extended periods while using a computer.
• Ability to stand or walk for long periods during the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Nice To Haves

• At least one year of related work experience in HR or hospitality is highly desired.
• Spanish or other bilingual language skills.
• Knowledge of Google Sheets or Smartsheet.

Responsibilities

• Welcome team members and guests with a positive attitude.
• Represent Adventureland professionally and legally, supporting compliance with federal, state, and local employment laws.
• Assist with recruiting qualified applicants, including screening, interviewing, onboarding, and conducting new-hire orientations.
• Lead and complete special projects that improve HR processes.
• Identify opportunities to improve HR programs and help develop and implement enhancements.
• Collaborate with leadership and department heads to maintain communication between departments.
• Prepare orientation packets for new Hosts.
• Assist with HR paperwork, Host transactions, and terminations.
• Respond to employment-related inquiries from applicants, Hosts, and supervisors.
• Enter data into HRIS and Learning systems.
• Review and track work-permit compliance for minors.
• Help Hosts navigate Workday and reset passwords.
• Assist with coordinating and carrying out team member events.
• Perform copying, filing, and other administrative duties.
• Assist with timekeeping for assigned departments.
• At certain Palace locations, assist HR leadership with day-to-day management of the summer international exchange program.
• Help J1 international students with questions, housing payments, and paperwork.
• Assist with J1 student orientation sessions and welcome arrivals.
• Help students check in and move into housing, and prepare beds in student housing before move-in.
• Assist students with Social Security paperwork and opening bank accounts.
• Transport J1 students to approved destinations when needed.
• Help address concerns raised by J1 students.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park and Waterpark, and select parks, on days off.
• Invitations to exclusive company-sponsored Host events throughout the season.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed