Adventureland Park - Workforce Management Intern

Splish Splash Water Park • Altoona, IA

7d • Onsite

About The Position

As a Workforce Management Intern at Adventureland Park, you will support workforce planning and optimization initiatives. The role offers hands-on experience analyzing workforce data, improving operational processes, and helping develop strategies to enhance organizational efficiency. The ideal candidate is interested in workforce planning, theme parks, operational efficiency, and/or data analytics.

You will collaborate with departments to assess staffing needs, develop planning models and scenarios, prepare workforce reports, and help implement staffing procedures. You will also manage scheduling processes using Quinyx and assist with daily scheduling issues. The role includes identifying and implementing process improvements across park operations.

The position is primarily based in an office, with frequent interaction with outdoor park locations. It involves variable weather, interruptions, repetitive motion, high noise levels, flashing lights, and heavily populated environments. The intern must be able to work a flexible schedule, including evenings, weekends, and holidays.

Requirements

• Currently enrolled in a bachelor's or master's program in human resources, business, industrial engineering, data analytics, or a related field.
• Must be at least 18 years of age.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shifts.
• Ability to comply with uniform policies.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to follow direction, multitask, and work both independently and as part of a team.
• Ability to remain seated and sedentary for extended periods while using a computer.
• Ability to stand or walk for long periods during the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Nice To Haves

• One or more years of previous work experience in workforce management, operations management, or an HR role.
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience.
• Ability to speak Spanish or another language in addition to fluent English.
• Previous experience with Power BI, Quinyx, or other workforce management software.

Responsibilities

• Collaborate with departments to assess staffing needs and recommend optimal workforce deployment.
• Contribute to workforce planning models and scenarios.
• Generate regular and ad-hoc reports on workforce trends and metrics for management teams.
• Collaborate with departments to implement new staffing procedures.
• Execute scheduling processes for all departments using the Quinyx workforce management tool.
• Handle day-to-day scheduling tasks, including call-outs, no-shows, schedule changes, and conflicts.
• Identify workforce process-improvement opportunities using time-in-motion studies, demand-versus-staffing analysis, and process evaluation.
• Assist in implementing solutions to improve the efficiency of park operations.
• Perform other duties and special projects assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select entertainment parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern