Adventureland Park - Food & Beverage Intern (Management)

Splish Splash Water Park • Altoona, IA

6d • Onsite

About The Position

The Food & Beverage Intern (Management) assists Adventureland Park department managers with all aspects of Food & Beverage operations. The position provides opportunities to develop leadership, communication, and management skills through working with department heads, supervisors, hosts, and guests. The intern is expected to develop the experience and confidence needed to oversee department operations, supporting multiple venues, a large number of hosts, and substantial sales activity.

The intern provides supervisory, operational, and administrative support; participates in food preparation and sales during peak periods; and helps improve processes, efficiency, sales, and marketing. The role includes host supervision and development, scheduling and timekeeping support, daily documentation, POS maintenance, regulatory compliance, planning meetings, and support for special events. The position is based in an office as well as indoor and outdoor park locations, and requires a flexible schedule that can include evenings, weekends, and holidays, open to close.

Requirements

• Be at least 18 years of age to comply with Iowa Child Labor Laws.
• Be a recent graduate or have completed at least two years of undergraduate study in Supply Chain, Hospitality, Business Management, Event Management, or a related major.
• Have at least one year of previous work experience; related experience is preferred.
• Read, write, and speak fluent English.
• Be able to work a flexible schedule, including evenings, weekends, and holidays, open to close.
• Be able to lead and motivate assigned teams of hosts.
• Be willing and able to assist with all Food & Beverage-related positions to support continuous operations.
• Have exceptional customer service skills and be able to resolve questions, problems, issues, and concerns positively and professionally.
• Be able to speak directly with guests when other Food & Beverage leadership is not present.
• Remain focused on compliance with state and local Food & Beverage safety regulations.
• Handle high-pressure situations, constant deadlines, and multiple priorities in a dynamic environment.
• Follow direction, multitask, and work both as part of a team and independently.
• Have strong written and verbal communication skills.
• Have strong attention to detail and problem-solving abilities.
• Be proficient in Microsoft Excel, Word, and PowerPoint.
• Handle private and confidential information with discretion.
• Be able to stand, walk, and remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders; and remain sedentary for extended periods while using a computer or POS equipment.
• Be able to withstand heat and humidity from food preparation equipment and carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

• Previous amusement park, theme park, or waterpark experience is highly desired.
• Spanish or other bilingual language skills are a plus.
• Practical knowledge of Point-of-Sale (POS) technology and PCI compliance is preferred.

Responsibilities

• Oversee assigned hosts, Food & Beverage venues, and sales activity.
• Lead by example and represent Adventureland’s core values; mentor and coach assigned team members.
• Learn the essential duties of assigned Food & Beverage positions and fill in when needed.
• Participate in hiring, orientation, training, performance coaching, and discipline of assigned hosts.
• Ensure required meal and other breaks are provided in accordance with Iowa law.
• Assist with team scheduling, timekeeping, and tip allocation.
• Lead and complete special projects to improve processes and operational efficiency.
• Develop the knowledge and judgment to perform the duties of a Food & Beverage Manager.
• Provide operational and administrative support across the Food & Beverage department.
• Participate in food preparation and sales during peak periods.
• Build working relationships with managers and hosts.
• Complete daily documentation, including schedules, checklists, time and temperature logs, tracking forms, and host records.
• Identify opportunities to improve Food & Beverage sales and marketing growth.
• Assist with Point-of-Sale (POS) maintenance, database programming, and troubleshooting.
• Ensure compliance with regulations and standards, including labor regulations and food safety practices.
• Participate in and conduct weekly department planning meetings.
• Work directly with department heads to accomplish tasks.
• Assist with setup for special events, such as Oktoberfest and Phantom Fall Fest.
• Participate in social activities with international college students.
• Perform other duties as assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored host events during the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern