Adventureland Park - Food & Beverage Intern (Training)

Palace Entertainment • Altoona, PA

5d • Onsite

About The Position

The Food & Beverage Intern assists department managers with all aspects of Food & Beverage operations at Adventureland Park, particularly daily administration and management of the host life cycle. The intern develops leadership, communication, and management skills through extensive interaction with department heads, supervisors, hosts, and guests. The role involves building the experience and confidence needed to oversee the department during the summer and may include backfilling assigned F&B positions as needed.

The position combines supervisory and departmental responsibilities, including host hiring, orientation, training, coaching, scheduling support, timekeeping, and tip allocation. The intern also participates in food preparation and sales during peak periods, develops training materials and policies, tracks training and certifications, uses Workday for onboarding and HR documentation, and helps ensure regulatory and food safety compliance. The role is based in an office and in indoor and outdoor park locations and includes frequent interaction with guests and park teams.

Requirements

• Recent graduate or at least two years of undergraduate study in Hospitality, Business Management, Human Resources Management, Event Management, or a related major.
• At least one year of previous work experience.
• At least 18 years of age to comply with Iowa Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, from open to close.
• Ability to lead and motivate assigned teams of hosts.
• Willingness and ability to assist with all Food & Beverage-related positions to support continuous operations.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns professionally and positively.
• Ability to handle private and confidential information with discretion.
• Ability to maintain compliance with state and local Food & Beverage safety regulations.
• Ability to handle high-pressure situations, deadlines, and multiple priorities in a dynamic environment.
• Ability to follow direction, multitask, and work both independently and as part of a team.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to stand, walk, and remain on feet for most of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to remain sedentary for extended periods while using a computer or POS equipment.
• Ability to withstand heat and humidity from food preparation equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

• Previous work experience in a related role is preferred.
• Spanish or other bilingual language skills are a plus.
• Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred.

Responsibilities

• Supervise daily Food & Beverage team operations and any other assigned departments.
• Lead by example and represent Adventureland’s core values.
• Mentor and coach assigned hosts.
• Learn the essential duties of assigned Food & Beverage positions and backfill them when needed.
• Participate in host hiring, orientation, training, performance coaching, and discipline.
• Ensure meal and other breaks are provided in accordance with Iowa law.
• Assist with team scheduling, timekeeping, and tip allocation.
• Participate in food preparation and sales during peak times.
• Lead and complete projects to improve host training, satisfaction, and retention.
• Document completed training and certifications across system platforms.
• Develop and implement operational-level training documentation and policies.
• Work with supervisors to identify individuals for remedial training.
• Develop tools, techniques, and methods for training new and existing Food & Beverage hosts.
• Use Workday to conduct daily onboarding and HR documentation.
• Ensure regulatory compliance and process enforcement, including labor regulations and food safety practices.
• Work with managers and department heads to accomplish tasks.
• Collaborate with supervisors and department managers to identify staffing or training needs.
• Handle and resolve escalated guest concerns and criticisms positively and professionally.
• Participate in social activities with international college students.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across various departments.
• Free admission to Adventureland and select parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed