Adventureland Park - Food & Beverage Intern (Marketing)

Splish Splash Water Park • Altoona, IA

6d • Onsite

About The Position

The Food & Beverage Intern supports department managers across Adventureland Park’s Food & Beverage operations. The role provides a student with practical experience in operations, leadership, communication, and management, including extensive interaction with department heads, supervisors, hosts, and guests. The intern develops the competence and confidence to oversee department operations, provides operational and administrative support, and assists with food and beverage preparation and sales during peak periods.

The intern supervises and coaches hosts, helps with staffing and scheduling activities, supports operational improvements and special events, and contributes to sales and marketing growth. The role works in an office and throughout indoor and outdoor park locations, and may involve onsite and offsite events. Work schedules are flexible and may include evenings, weekends, holidays, and open-to-close shifts.

Requirements

• Be a recent graduate or have completed at least two years of undergraduate study in Supply Chain, Hospitality, Business Management, Event Management, or a related major.
• Have at least one year of previous work experience, preferably in a related role.
• Be at least 18 years of age.
• Be able to work a flexible schedule, including evenings, weekends, and holidays, from open to close.
• Be able to lead and motivate assigned teams of hosts.
• Be willing and able to assist with all Food & Beverage-related positions as needed.
• Demonstrate exceptional customer service and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Be able to speak directly with guests when other Food & Beverage leadership is not present.
• Remain focused on compliance with state and local Food & Beverage safety regulations.
• Handle high-pressure situations, deadlines, and multiple priorities in a dynamic environment.
• Follow direction, multitask, and work both independently and as part of a team.
• Have strong written and verbal communication skills.
• Have strong attention to detail and problem-solving abilities.
• Be proficient in Microsoft Excel, Word, and PowerPoint.
• Handle private and confidential information with discretion.
• Be able to stand, walk, and remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders; and remain sedentary for extended periods while using a computer or POS equipment.
• Be able to tolerate heat and humidity from food preparation equipment and carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

• Previous amusement park, theme park, or waterpark experience.
• Spanish or other bilingual language skills.
• Practical knowledge of Point-of-Sale technology and PCI compliance.

Responsibilities

• Oversee a large number of Food & Beverage hosts, venues, and sales operations.
• Lead by example and represent Adventureland’s core values.
• Mentor and coach assigned team members.
• Learn the essential duties of assigned Food & Beverage positions and backfill those positions when needed.
• Participate in hiring, orientation, training, performance coaching, and discipline of assigned hosts.
• Ensure required meal and other breaks are provided in accordance with Iowa law.
• Assist with team scheduling, timekeeping, and tip allocation.
• Lead and complete special projects to improve processes and operational efficiency.
• Develop the knowledge and judgment needed to perform Food & Beverage Manager duties.
• Provide operational and administrative support across the Food & Beverage department.
• Participate in Food & Beverage preparation and sales during peak times.
• Establish working relationships with new and returning managers and hosts.
• Complete daily documentation, including schedules, checklists, time and temperature logs, tracking forms, and host records.
• Identify opportunities to improve Food & Beverage sales and marketing growth.
• Assist with Point-of-Sale maintenance, database programming, and troubleshooting.
• Ensure regulatory compliance and enforce standards, including labor regulations and food-safety practices.
• Participate in and conduct weekly department planning meetings.
• Work directly with department heads to accomplish tasks.
• Assist with setup for special events, such as Oktoberfest and Phantom Fall Fest.
• Participate in social activities with international college students.
• Perform other duties as assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed