Adventureland Park - Food & Beverage Intern (Training)

Splish Splash Water Park•Altoona, IA

6d•Onsite

About The Position

The Food & Beverage Intern assists department managers with all aspects of operations in Adventureland Park’s Food & Beverage department, particularly daily administration and management of the host life cycle. The internship provides opportunities to develop leadership, communication, and management skills through contact with department heads, supervisors, hosts, and guests. The intern is expected to quickly develop the experience, competence, and confidence needed to oversee the department. The role combines office work with duties across indoor and outdoor park locations and may include participation in onsite and offsite special events.

Requirements

Recent graduate or at least two years of undergraduate study in Hospitality, Business Management, Human Resources Management, Event Management, or a related major.
At least one year of previous work experience, preferably in a related role.
At least 18 years of age to comply with Iowa Child Labor Laws.
Fluent English reading, writing, and speaking ability.
Ability to work a flexible schedule, including evenings, weekends, and holidays, open to close.
Ability to lead and motivate teams of hosts and assist in all Food & Beverage positions as needed.
Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns professionally.
Ability to handle private and confidential information with discretion.
Ability to focus on compliance with state and local Food & Beverage safety regulations.
Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
Ability to follow direction, multitask, and work independently as well as part of a team.
Strong written and verbal communication skills, attention to detail, and problem-solving abilities.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to stand, walk, and remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above shoulders; and remain sedentary for extended periods while using a computer or POS equipment.
Ability to withstand heat and humidity from food preparation equipment and carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

Spanish or other bilingual language skills.
Previous work experience in a related role.
Practical knowledge of Point of Sale (POS) technology and PCI compliance.

Responsibilities

Supervise daily operations of the Food & Beverage team and any other assigned departments.
Lead by example and represent Adventureland’s core values; mentor and coach assigned hosts.
Learn the essential duties of assigned Food & Beverage positions and fill in when needed.
Participate in host hiring, orientation, training, performance coaching, and discipline.
Ensure required meal and other breaks are provided in accordance with Iowa law.
Assist with team scheduling, timekeeping, and tip allocation.
Participate in food preparation and sales during peak periods.
Lead and complete special projects to improve host training, satisfaction, and retention.
Document training and certifications across multiple system platforms.
Develop and implement operational training documentation and policies.
Work with supervisors to identify individuals needing remedial training and staffing or training needs.
Develop tools, techniques, and methods for training new and existing Food & Beverage hosts.
Use Workday for daily onboarding and HR documentation.
Ensure regulatory compliance and process enforcement, including Labor Department regulations and food safety practices.
Work with managers and department heads to accomplish tasks.
Handle and resolve escalated guest concerns and criticisms positively and professionally.
Participate in social activities with international college students.
Perform other duties as assigned by leadership.