Adventureland Park - Workforce Management Intern

Palace Entertainment • Altoona, PA

7d • Onsite

About The Position

The Workforce Management Intern supports Adventureland Park’s workforce planning and optimization initiatives. The role offers hands-on experience analyzing workforce data, improving operational processes, and contributing to strategies that enhance organizational efficiency. The intern collaborates with departments across the park to assess staffing needs, develop workforce plans, generate reports, implement staffing procedures, and manage scheduling in Quinyx. The role is primarily office-based, with frequent interaction with outdoor park locations.

Requirements

• Currently enrolled in a bachelor’s or master’s program in human resources, business, industrial engineering, data analytics, or a related field.
• Must be at least 18 years of age.
• Able to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shifts.
• Able to comply with uniform policies.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Able to handle high-pressure situations, deadlines, and multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Able to follow direction, multitask, and work both independently and as part of a team.
• Able to remain seated and sedentary for extended periods while using a computer; stand or walk for long periods; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders; and carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Nice To Haves

• One or more years of previous work experience in workforce management, operations management, or an HR role; preferred but not required.
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience.
• Spanish or other bilingual language skills.
• Previous experience with Power BI, Quinyx, or other workforce management software.

Responsibilities

• Collaborate with departments to assess staffing needs and recommend optimal workforce deployment.
• Contribute to workforce planning models and scenarios.
• Generate regular and ad-hoc reports on workforce trends and metrics for management teams.
• Collaborate with departments to implement new staffing procedures in key departments.
• Execute scheduling processes for all departments using the Quinyx workforce management tool.
• Handle day-to-day scheduling tasks, including call-outs, no-shows, schedule changes, and conflicts.
• Identify opportunities to improve workforce-related processes using time-in-motion studies, demand-versus-staffing analysis, and process evaluation.
• Assist in implementing solutions to improve the efficiency of key park operations.
• Perform other duties and special projects assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select entertainment parks on days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed