Adventureland Park - IT Support Intern

Splish Splash Water Park • Altoona, IA

7d

About The Position

The IT Support Intern assists with setting up and maintaining networking systems across Adventureland’s IT infrastructure and provides IT support for special events. The internship offers practical work experience and exposure to IT operations to supplement college instruction. The role works with park leadership, department heads, and end users to understand business needs, support IT systems, resolve hardware and software issues, maintain documentation, and assist with seasonal festivals and events. The position is based in an office setting, with frequent work throughout indoor and outdoor park locations.

Requirements

• Currently enrolled in or a recent graduate of a bachelor’s or master’s degree program concentrating in IT, cybersecurity, or a related discipline.
• At least 18 years of age to comply with Iowa Child Labor Laws.
• Able to work a flexible schedule, including evenings, weekends, and holidays.
• Able to frequently work beyond 9 a.m. to 5 p.m., particularly during the operating season.
• Valid driver’s license and good driving record.
• Exceptional customer-service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Strong technical aptitude with a wide variety of hardware, software, and office equipment.
• Ability to prioritize, triage, and resolve IT issues and emergencies.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to follow directions, multitask, and work both independently and as part of a team.
• Ability to remain seated for extended periods while using a computer; stand, walk, and remain on feet for extended periods; frequently stoop, twist, kneel, bend, squat, or reach above the shoulders; carry, push, pull, lift, and hold objects weighing 50 pounds or more; and consistently use hands to grasp, control, and move objects or tools.

Nice To Haves

• One or more years of work experience as an IT technician or in a support role preferred.
• Previous IT help desk experience is a plus.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Immerse in the IT department’s functions and assist with special projects.
• Interact with park leadership and department heads to understand business needs, current issues, and proposed improvements, and gather and present this information to IT and park leadership.
• Assist with training end users on a variety of IT platforms.
• Maintain computer network documentation and update computer maintenance manuals as needed.
• Independently troubleshoot, maintain, repair, and install equipment, including assembling and installing personal computers, peripherals, networks, and communications equipment.
• Provide direct user support for assigned users’ software and hardware needs.
• Support computer equipment and local area network units that use standard interface protocols.
• Assist with installation and cabling, user support, backups, and IT documentation.
• Assist with configuring IT systems and workstations throughout the organization’s facilities and festival grounds.
• Support users with hardware and software problems on their personal computers.
• Perform preventive maintenance on computers, data communications, and peripheral equipment; test and adjust equipment to appropriate standards.
• Fabricate cables for interfacing peripherals with computers, other peripherals, and networks.
• Provide request-status and project-completion updates to leadership or end users by voicemail, email, or in person.
• Communicate outages and estimated correction times to internal and, at times, external IT stakeholders.
• Assist with taking down, removing, and storing workstations for festivals and events.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select entertainment parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Career Level: Intern