IT Support Intern (Part-Time)

Leap Group • Louisville, KY

4d • $15 - $18

About The Position

The IT Support Intern is a resourceful and curious team player who supports our IT Operations at Leap Group. This role is an excellent opportunity to gain hands-on experience in systems, help build and support internal tools and learn what it’s like to manage tech across a creative, fast-paced agency environment.

Requirements

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration
• Comfortable navigating Mac and PC environments
• A strong sense of organization, attention to detail, and willingness to learn
• Clear communication skills and a collaborative mindset, you'll be working with creative and non-technical teammates regularly
• Availability for ~15–20 hours per week, with flexibility to accommodate school schedules or other commitments.

Nice To Haves

• Familiarity with Google Workspace, Slack, and ticketing systems a plus

Responsibilities

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.)
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across our internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed