IT Supervisor - Network Administration

Portland Community College•Portland, OR

7d•$77,862 - $95,377

About The Position

Portland Community College’s Department of Information Technology is hiring an IT Supervisor focused on Network Administration. Under a manager’s direction, the supervisor oversees the day-to-day operations of an assigned functional area, contributes to developing and administering policies and procedures, responds to inquiries from College departments and external agencies, and supervises a work group. In this role, the functional area is network administration. The supervisor manages network infrastructure architecture and daily operations, including evaluating products, planning installations, implementing network technology changes, monitoring performance, configuring systems, and resolving problems. The position oversees troubleshooting of complex networking problems and ensures networking staff receive appropriate training. General duties include managing technology projects and services, leading and developing staff, coordinating activities across campus sites and District IT, supporting technology procurement and vendor relationships, managing assets and budgets, and supervising the installation, maintenance, and repair of technologies and associated equipment.

Requirements

Associate’s degree in Computer Science or a related discipline; relevant experience may substitute for the degree requirement on a year-for-year basis.
Three years of work experience in complex systems design, programming, and systems software and support.
Deep familiarity with enterprise infrastructure standards and components, including routers, switches, firewalls, wireless networks, and physical cabling infrastructure.
Technical leadership and supervision skills, including project scoping, workload management, staff coaching, and team development.
Exceptional written and verbal communication skills for technical and non-technical audiences at all organizational levels.
Ability to independently research, learn, and implement emerging technology solutions and best practices.
Ability to produce thorough proposal documents, operational records, and complete maintenance notes.

Responsibilities

Plan, organize, maintain, and manage the processes and operations of the assigned functional area.
Supervise planning, implementation, administration, and evaluation of projects and services affecting College operations from a technology-services perspective.
Supervise technical support staff and/or casual and student staff; hire, evaluate, train, discipline, and recommend dismissal of staff as necessary.
Develop, recommend, administer, implement, and monitor compliance with technology policies, procedures, and processes.
Participate in developing standards and procedures for technology purchases and outside-vendor use; provide input and recommendations on technology purchases; manage leased and purchased hardware and software.
Collect and analyze complex data and information, and summarize findings in reports or other communications.
Prioritize work and coordinate activities between applicable campus sites and the District information technology services department.
Participate in strategic and tactical planning for product and service delivery; evaluate technology, set standards, recommend purchases and implementation, and manage applicable technology deployments.
Help develop asset-tracking and inventory processes; work with vendor companies and other colleges and universities; maintain vendor partnerships.
Supervise and participate in the installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.
Participate in developing and administering the section budget, allocate resources following approval, and approve expenditures.
Manage the architectural design of the District’s network infrastructure; evaluate products, plan installations, and implement network technology changes.
Manage daily network infrastructure operations, including performance monitoring, configuration, and problem resolution.
Oversee troubleshooting of the most complex networking problems and ensure networking staff are appropriately trained.

Benefits

Health, dental, and vision benefit options.
Group life insurance, long-term disability, long-term care, and auto and home insurance programs.
PCC currently fully funds the Oregon PERS/OPSRP pension and contributes an additional 6% to the employee’s Individual Account Program.
Tax-deferred annuity and deferred compensation programs.
Tuition waiver for the employee, spouse/domestic partner, and dependent children under age 24; partial tuition reimbursement for full-time employees at other accredited institutions.
Free access to sport centers and campus gymnasiums, performing arts, and cultural events.
14.67 hours of vacation leave per month.
One day of sick leave per month.
12 paid holidays.
PCC Winter Break when the College is closed.
24 hours of personal leave per year.
Professional development and learning opportunities.