IT Supervisor - Network Administration

Portland Community College•Sylvania, OH

About The Position

Portland Community College’s Department of Information Technology is hiring an IT Supervisor for Network Administration. Under the direction of a manager, this position supervises the day-to-day operations of the network administration functional area and a work group of employees. The supervisor helps develop and administer policies, procedures, and processes, responds to inquiries from college departments and external agencies, and carries out technology operating policies. For Network Administration, the position may manage the architectural design and daily operation of the District’s network infrastructure, evaluate products, plan and implement network technology changes, monitor performance, configure systems, and resolve problems. The supervisor oversees troubleshooting of complex networking issues and ensures networking staff are appropriately trained. The role also manages projects, technology assets and vendors, contributes to budget administration, and coordinates technology services across applicable campus sites and the District IT department.

Requirements

Associate’s degree in Computer Science or a related discipline, or relevant experience substituted year for year for the degree requirement.
Three years of work experience in complex systems design, programming, and systems software and support.
Deep familiarity with enterprise infrastructure standards and components, including routers, switches, firewalls, wireless networks, and physical cabling infrastructure.
Technical leadership and supervision skills, including project scoping, workload management, staff coaching, and team development.
Exceptional written and verbal communication skills for technical and non-technical audiences at all organizational levels.
Ability to independently research, learn, and implement emerging technology solutions and best practices.
Ability to produce thorough proposal documents, operational records, and complete maintenance notes.

Responsibilities

Plan, organize, maintain, and manage the processes and operations of the assigned functional area.
Supervise planning, implementation, administration, and evaluation of projects and services that affect College operations from a technology services perspective.
Supervise technical support staff and/or casual and student staff; hire, evaluate, train, discipline, and recommend dismissal of staff as necessary.
Develop, recommend, administer, implement, and monitor compliance with policies, procedures, and processes for technology operations.
Participate in developing standards and procedures for technology purchases and outside vendor use; provide input and recommendations on technology purchases.
Manage leased and purchased hardware and software.
Collect and analyze complex data and information, and communicate findings in reports or other formats.
Prioritize work and coordinate activities between applicable campus sites and District information technology services.
Participate in strategic and tactical planning for delivery of products and services.
Evaluate technology, set standards, and recommend purchases and implementations.
Provide project management for technology deployments.
Participate in developing asset-tracking and inventory-management processes and coordinate inventory activities.
Work with vendor companies and other colleges and universities and maintain vendor partnerships.
Supervise and participate in installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.
Participate in section budget development and administration, allocate approved resources, and approve expenditures.
For Network Administration, manage the architectural design of the District’s network infrastructure, evaluate products, plan installations, and implement network technology changes.
Manage daily network infrastructure operations, including performance monitoring, configuration, and problem resolution.
Oversee troubleshooting of complex networking problems and ensure networking staff are appropriately trained.

Benefits

Comprehensive benefits package with health, dental, and vision options; group life; long-term disability; long-term care; and auto and home insurance programs.
PCC fully funds its Oregon PERS/OPSRP pension contribution and contributes an additional 6% to the employee’s Individual Account Program under PERS/OPSRP.
Tax-deferred annuity and deferred compensation programs.
Tuition waiver for the employee, spouse/domestic partner, and dependent children under 24; partial tuition reimbursement for full-time employees attending other accredited institutions.
Free access to sport centers and campus gymnasiums, performing arts, and cultural events.
14.67 hours of vacation leave per month.
One day of sick leave per month.
12 paid holidays.
PCC Winter Break when the College is closed.
24 hours of personal leave per year.
Opportunities for learning and professional development.