Network Administration, Associate

Peraton•Huntsville, AL

6d•$51,000 - $82,000•Onsite

About The Position

Peraton is seeking a Network Technician to provide IT Service Desk support for the FBI Enterprise Operations Center (EOC) Network Operations Center (NOC) Support Services program. The NOC provides continuous 24x7x365 service desk support to approximately 70,000 FBI accounts across more than 500 locations in and outside the continental United States. Its services include Tier 2 network performance monitoring and support, Tier 2 system administration monitoring and support, and support for critical incident operations involving the Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts. The NOC is a single point of contact for technical support, service requests, and request status, and serves as a focal point for communication and end-to-end service delivery across the service operation lifecycle. The Network Technician is based in Huntsville, Alabama, and works on site; remote work is not available. The role provides continuous, proactive Tier 1 and Tier 2 network monitoring and support, including shift coverage for 24x7x365 operations. It also provides Tier 2 network and systems support for critical incidents, monitors network and server performance, maintains network hardware and software, supports enterprise network implementation and security design, and troubleshoots and documents network and application problems. The position includes tracking outages, monitoring traffic and bandwidth trends, and recommending remediation.

Requirements

Bachelor's degree with 0 or more years of experience, associate degree with 2 or more years of experience, or high school diploma/GED with 4 or more years of experience.
U.S. citizenship.
Top Secret security clearance.
Ability to support shift work for 24x7x365 network operations.

Nice To Haves

Experience supporting the FBI SCINet, FBINet, UNet, and/or BlackNet transport network.
Industry-relevant certifications.

Responsibilities

Provide continuous and proactive Tier 1 and Tier 2 network performance monitoring and support.
Work shifts providing 24x7x365 network support to optimize and maintain stable network performance.
Provide Tier 2 network and systems support for the CIM, SIOC, NC3, Field Office Command Posts, and other critical incidents involving system services and network devices.
Assist with implementation of enterprise networks and network components.
Support threat assessment and security design and implementation.
Monitor network performance and execute maintenance and operations plans.
Support evaluation of components during component selection.
Assist in developing custom software or hardware network components.
Maintain and support hardware and software network components and applications.
Provide user and administrator training and conduct network component testing.
Track and manage Tier 2 Network Services and enterprise outages.
Provide operational support processes and requirements for network tools, and perform proactive problem and incident management.
Monitor networks from the transport layer and core nodes through individual end nodes, including network devices and ITB enterprise servers and server hardware.
Monitor and report on applications or users/sites causing peak load conditions, including trending, bandwidth, high-level traffic packet analysis without content analysis, and remediation recommendations.
Identify, isolate, track, resolve, and document network hardware or enterprise application software problems, failures, or faults that may impede end-user communications.