Network Administration, Associate
About The Position
Peraton is seeking a Network Technician to support the FBI Enterprise Operations Center (EOC) Network Operations Center (NOC) Support Services program. The NOC provides continuous IT Service Desk support for approximately 70,000 FBI accounts across more than 500 locations in and outside the continental United States. Its services include Tier 1 and Tier 2 support, Tier 2 network performance monitoring, Tier 2 system administration monitoring, and support for the FBI’s IT Critical Incident Management program and related command centers and field office command posts. The role is located onsite in Huntsville, Alabama, with no remote work. It provides continuous network and systems monitoring and support as part of a 24x7x365 operation. The technician monitors network and server performance, supports enterprise network implementation and maintenance, manages outages and incidents, and identifies, tracks, resolves, and documents network and enterprise application problems.
Requirements
- Bachelor’s degree and 0 or more years of experience, or an associate degree and 2 or more years of experience, or a high school diploma/GED and 4 or more years of experience.
- U.S. citizenship.
- Top Secret security clearance.
Nice To Haves
- Experience supporting the FBI SCINet, FBINet, UNet, and/or BlackNet transport network.
- Industry-relevant certifications.
Responsibilities
- Provide continuous, proactive Tier 1 and Tier 2 network performance monitoring and support.
- Work shifts supporting 24x7x365 network operations to maintain stable network performance.
- Provide Tier 2 network and systems support for the Critical Incident Management program, SIOC, NC3, Field Office Command Posts, and other critical incidents.
- Assist with implementation of enterprise networks and network components.
- Support threat assessment and security design and implementation.
- Monitor network performance and execute maintenance and operations plans.
- Support evaluation of components during the component selection process.
- Assist in developing custom software or hardware network components.
- Maintain and support hardware and software network components and applications.
- Provide user and administrator training and conduct network component testing.
- Track and manage Tier 2 Network Services and enterprise outages.
- Support operational processes and requirements for network tools and conduct proactive problem and incident management.
- Monitor networks, including the transport layer from core nodes to individual end nodes, network devices, and ITB enterprise servers and server hardware.
- Monitor and report on applications or users/sites causing peak load conditions, including trending, bandwidth, high-level traffic packet analysis without content analysis, and remediation recommendations.
- Identify, isolate, track, resolve, and document network hardware or enterprise application software problems, failures, or faults that may impede user communications.
Benefits
- Medical, dental, and vision benefits.
- Life insurance.
- Health savings account.
- Short- and long-term disability.
- Employee assistance program (EAP).
- Parental leave.
- 401(k).
- Paid time off (PTO) for vacation.
- Company-paid holidays.
- Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
