Supervisor, IT Network Infrastructure

SpaceX • Memphis, TN

2h

About The Position

SpaceX’s Network Infrastructure team installs and supports low-voltage telecommunications systems used in production, launch, and landing activities. The work includes layer 1 fiber and copper data cabling, mission video, ground-side vehicle and payload interface systems, ground stations, telemetry and optical tracking systems, marine communications, readiness testing, and other real-time communications and operations systems for Falcon, Dragon, Starship, and other missions.

The Supervisor, IT Network Infrastructure oversees technicians responsible for installing and maintaining mission-critical communication systems. The supervisor schedules and coordinates work, supports system design and documentation, maintains installation records and quality standards, manages direct reports, and ensures compliance with safety requirements. The role also provides customer service to SpaceX launch customers and may require travel to SpaceX locations and extended hours to meet critical deadlines.

Requirements

• High school diploma or equivalency certificate.
• At least 5 years of telecommunications systems experience.
• At least 2 years of prior leadership experience leading teams, projects, or people.
• Ability to distinguish between different colors and perform fine motor tasks.
• Ability to work at elevated heights and in tight spaces.
• Ability to stand, lift, and carry materials or equipment weighing up to 25 pounds unassisted.
• Willingness to work extended hours, including some nights and weekends, when needed to meet critical deadlines.
• Ability to travel up to 25% to destinations including Hawthorne, California; McGregor, Texas; Vandenberg, California; and Cape Canaveral, Florida.
• Must meet U.S. export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• Technical expertise installing, terminating, and testing low-voltage and fiber-optic cables, including twisted pair, coaxial, stranded and solid-conductor cables, and single-mode and multimode fiber.
• Strong knowledge of BICSI, NEC, and TIA/EIA standards; fiber types and uses; Cat5E, Cat6, and Cat6A data cabling; and cable pathways such as conduit, fire penetrations, and cable trays.
• Knowledge of telecommunications network best practices, including network security, architecture design, technical standards and deliverables, troubleshooting tools, software and hardware installation and configuration, network hardware, and protocols such as TCP/IP, DLC, and ASYNC.
• Working knowledge of audio, video, and wireless systems and delivery methods including analog, digital, AoIP, and VoIP.
• Operational knowledge of oscilloscopes and multimeters; soldering wires and connectors; crimping tools; wire-stripping techniques; Ohm’s law; continuity testing; military-type connector pinouts; cable routing and tie-wrapping; drilling and tapping holes; and junction-box construction.
• Experience with DC power supplies, DC-DC converters, heat-shrink tubing, cable harnessing, lacing, and strain-relief practices.
• Experience with IP and HD-SDI video cameras and infrastructure.
• Understanding of modern networking architecture and physical-layer interconnectivity requirements.
• Experience operating articulating boom lifts, forklifts, scissor lifts, and other work-site machinery.
• Proficiency with Visio or other CAD software for reading and developing system documentation.
• Experience installing and operating RF communication systems.
• Working knowledge of electrical systems, including UPS and standby power systems.
• Computer skills, including Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Supervise technician teams installing and maintaining mission-critical communication systems.
• Prioritize and schedule work to meet required timelines.
• Provide feedback and progress updates to project stakeholders.
• Evaluate, diagnose, and troubleshoot cabling infrastructure systems, and perform repairs as necessary.
• Coordinate with other contractors and project teams.
• Collaborate with communication engineers and telecommunications specialists on system designs, material selection, and documentation.
• Interface with private and government external carriers at cross-connect facilities and transition points.
• Provide customer service to SpaceX launch customers.
• Perform quality assurance and auditing before and after work.
• Maintain accurate documentation of installations, including assets, locations, connectivity, and patch-record databases.
• Assist in creating local and companywide installation and workmanship standards.
• Provide ongoing feedback, periodic reviews, and corrective action for direct reports.
• Review timesheets and manage overtime and time-off requests.
• Verify compliance with OSHA regulations and SpaceX safety requirements.
• Assist in evaluating and selecting candidates for open team positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED