IT Student Intern System Support 1

Intermountain Health • Salt Lake City, UT

3d • $18 - $25 • Onsite

About The Position

This internship supports a department or function through assigned tasks and projects, giving the intern an understanding of the business function. The intern learns to deploy, support, maintain, and troubleshoot computers and other devices, developing a subset of the knowledge needed in the support specialty area. Additional support or training is provided as needed to build proficiency, and the position is overseen by higher-level technical contributors, including associate, staff, senior, and consultant professionals.

The position is fully on-site, generally scheduled Monday through Friday from 8:00 a.m. to 4:00 p.m. The scheduled workweek is 40 hours. The hourly pay range is $17.68 to $24.75, with the actual rate dependent on experience.

Requirements

• High school diploma or equivalent.
• Demonstrated knowledge of basic computer hardware, including PCs, mice, monitors, and keyboards.
• Strong written and oral communication skills, including the ability to present ideas in user-friendly language.
• Self-motivated and directed, with the ability to prioritize and execute tasks effectively in a high-pressure environment.
• Strong customer-service orientation and keen attention to detail.
• Strong research, organizational, and analytical skills, and the ability to teach users.
• Ability to solve problems in a graceful and sensitive manner.
• Ability to function successfully in a fast-paced, service-oriented environment.
• Experience using word-processing, spreadsheet, database, internet, email, and scheduling applications.
• Experience in a role requiring effective verbal, written, and interpersonal communication skills.

Nice To Haves

• Student in Information Systems or a related field, and/or equivalent work experience.

Responsibilities

• Under team-member direction, learn to resolve minor computer issues.
• Document issue notes and resolutions in the ITIL ticketing system.
• Regularly update support staff on project, incident, and service-request status.
• Respond to messages according to the priority schedule.
• Under team-member direction, learn to support new and existing systems and stay current with technology changes.
• Under team-member direction, implement enterprise-defined hardware and software security policies.
• Work with team members to identify solutions and complete tasks that support individual and team goals.
• Gain knowledge of department or facility functions.
• Participate in projects that support department or facility needs.
• Perform other duties as assigned.

Benefits

• The employer describes a comprehensive benefits package with programs intended to support well-being and wellness; specific benefits are not listed in the posting.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED