IT Strategy & Performance Operations Manager
About The Position
The IT Strategy & Performance Operations Manager supports how IT plans, measures, and delivers against its strategic priorities. Working under the leadership of the Director of IT Strategy & Performance, this role coordinates planning and performance activities, tracks key initiatives, and develops clear, leadership-ready reporting and materials. This role brings together information from across IT, identifies gaps and emerging issues, prepares executive-ready materials, and helps maintain the operating rhythms needed to translate strategy into consistent execution. This is an ideal opportunity for a highly organized, analytical professional who enjoys connecting data, priorities, and people to improve transparency, follow-through, and decision-making.
Requirements
- 5-7 years of experience in IT consulting, operations, strategy execution, enterprise PMO, or technology-focused business roles
- Experience working with IT teams and familiarity with technology-related roles and responsibilities, as well as the latest trends and challenges in the IT industry
- Strong background managing complex cross-functional initiatives, programs, or operational processes and translating information into actionable plans and leadership reporting
- Experience with performance reporting, workforce metrics, or financial tracking
- Ability to synthesize complex information into clear, executive-ready recommendations
- Ability to drive execution and follow-through across multiple priorities and stakeholders
- Ability to analyze data and translate insights into actionable decisions
- Ability to influence and build alignment without formal authority
- Ability to exercise sound judgment and navigate ambiguity effectively
- Ability to anticipate leadership needs and proactively address gaps or issues
- Ability to facilitate collaboration and coordinate cross-functional initiatives
- Ability to create polished executive presentations, communications, and reporting materials
Responsibilities
- Support IT strategy and planning cycles by coordinating inputs, drafting materials, and maintaining roadmaps and artifacts
- Track strategic initiatives, milestones, and dependencies, ensuring progress and risks are visible to the Director
- Maintain clarity across priorities so strategy translates into consistent execution
- Prepare IT performance materials including scorecards, dashboards, and summaries across delivery, financials, workforce, and operations
- Pull together data from multiple sources, identify inconsistencies, and surface trends or issues for review
- Support the cadence of performance reviews by managing agendas, pre-reads, and follow-ups
- Coordinate cross-IT inputs for strategy, performance, and executive deliverables
- Manage operating rhythms (monthly, quarterly) to ensure materials are ready, meetings run smoothly, and actions are tracked
- Follow up on commitments, decisions, and next steps to keep work moving forward
- Draft leadership-ready materials (slides, summaries, talking points) for the Director’s review and refinement
- Ensure accuracy, clarity, and consistency in messaging and data
- Maintain version control and artifact discipline for leadership deliverables
- Identify opportunities to streamline processes, templates, and workflows
- Help embed repeatable, low-friction ways of working
- Partner with Finance, HR, and other teams to gather inputs and maintain alignment
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
