PMQI Performance & Strategy Manager
About The Position
The Performance & Strategy Manager supports the planning, implementation, monitoring, evaluation, and continuous improvement of the Massachusetts Department of Public Health’s Strategic Plan to Advance Racial Equity (SP-ARE) Performance Management System and Performance Measurement & Quality Improvement (PMQI) program and plan. Reporting to the Director of Performance Measurement & Quality Improvement, the role supports the development, collection, analysis, interpretation, and reporting of organizational performance measures, quality improvement initiatives, strategic priorities, and operational indicators. Working with SP-ARE teams, public health programs, data stewards, leadership, and other partners, the manager supports evidence-informed decisions through reporting processes, performance data maintenance, trend analysis, and data visualizations. The role strengthens quality improvement infrastructure by standardizing reporting, maintaining measurement and project-tracking systems, improving data quality and governance, and identifying opportunities to streamline processes and improve organizational performance. It also contributes to organizational standards, reporting methods, knowledge resources, and continuous improvement tools. The position is currently remote, with hybrid work preferred; the posting lists 100 Cambridge St, Boston, MA. The position has an end date of June 30, 2027. Responsibilities may evolve as public health program needs change, subject to written approval by the CDC Foundation and Massachusetts Department of Public Health. Relocation expenses are not included.
Requirements
- Bachelor’s degree in Public Health, Health Administration, Business Administration, Data Analytics, Quality Improvement, Project Management, Health Sciences, or a related field.
- Experience equivalent to that of a public health official; 5–7 years of experience at the national, state, or local level is preferred.
- Three to five years of experience in performance measurement, quality improvement, business analysis, program evaluation, healthcare analytics, or organizational performance.
- Experience collecting, analyzing, and reporting organizational performance data.
- Experience developing dashboards and data visualizations.
- Experience in program evaluation, including logic model development.
- Experience with qualitative and quantitative data collection.
- Strong quantitative and qualitative data analysis skills and experience with SAS, SPSS, STATA, or similar statistical software.
- Proficiency with Microsoft Suite software, Power BI, Tableau, SharePoint, SQL, or similar reporting and analytics tools.
- Strong analytical, organizational, and problem-solving skills, including judgment, decision-making, business intuition, and business acumen.
- Ability to manage multiple tasks and competing priorities, handle varied constituencies, and work effectively in a complex environment.
- Ability to adapt to changing environments and receive constructive feedback.
- Ability to use discretion and maintain confidentiality and ethical conduct.
- Ability to work effectively with all levels of staff and establish and maintain collaborative professional relationships.
- Experience working collaboratively with diverse stakeholders and partners in strategic partnerships, with a customer-service and servant-leadership orientation.
Nice To Haves
- Advanced degree in Public Health, Business, or another related field.
- Experience supporting Performance Management Systems, strategic planning, or organizational reporting.
- Experience with Lean, Lean Six Sigma, Continuous Improvement, or Project Management methodologies.
- Certification in Lean Six Sigma, Business Analysis, Project Management, or a related discipline.
- Experience developing scientific documents, including abstracts and proposals.
- Power BI experience is preferred.
Responsibilities
- Coordinate system development, data validation, analysis, and reporting for the SP-ARE Performance Management System, documenting processes and lessons to inform performance management, PMQI strategy and activities, and other department-wide systems.
- Assist with data collection for SP-ARE performance management in collaboration with SP-ARE evaluation assistance.
- Prepare reports, summaries, and presentations for leadership, the PMQI Council, PHIG, and other organizational partners.
- Lead development of a proposal for a SP-ARE Performance Management System dashboard using internal resources and systems.
- Monitor organizational performance trends and identify opportunities to improve reporting, decision-making, and outcomes.
- Support ongoing enhancement of the Department’s Performance Management System.
- Develop and maintain systems to track quality improvement and performance improvement initiatives across the Department.
- Analyze project trends to identify collaboration opportunities, organizational priorities, and system-wide improvement needs.
- Conduct business process analysis, document workflows, and recommend process improvement, standardization, and operational efficiency opportunities.
- Develop and maintain standardized templates, procedures, and documentation supporting PMQI operations and organizational excellence.
- Develop and maintain dashboards, reports, and data visualizations using Power BI and other reporting tools.
- Collaborate with partners to define reporting requirements and performance indicators.
- Support continuous improvement of reporting processes, data quality, and performance analytics.
- Collaborate with SP-ARE teams, program leads, data stewards, project and action teams, and organizational partners on performance measurement and quality improvement initiatives.
- Assist in facilitating meetings, working groups, and partner discussions to gather information, validate requirements, and support implementation.
- Support cross-functional collaboration and organizational learning through sharing performance information and best practices.
- Support projects that enhance public health and public safety collaborations through local partner identification, qualitative and quantitative data collection, and dissemination of findings.
- Support implementation of Lean, Lean Six Sigma, and continuous improvement initiatives across the Department.
- Assist in developing and maintaining a centralized repository of improvement projects, organizational resources, and knowledge management tools.
- Support initiatives connecting organizational priorities with Black Belt and quality improvement resources to strengthen project implementation and sustainability.
- Research emerging practices and recommend improvements to PMQI processes, reporting methodologies, and performance management tools.
- Assist with developing, editing, and maintaining reports, presentations, communications, educational resources, and other PMQI materials.
- Assist with identifying or creating PMQI content for Mass.gov, the InfoHub, Microsoft Teams, and other organizational platforms.
- Ensure PMQI resources are current, accessible, and aligned with PMQI standards.
Benefits
- Benefits are mentioned as included with the annual salary; specific benefit offerings are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
