IT Statewide Systems Technician 1 - 4

State of Louisiana•Baton Rouge, LA

About The Position

The Division of Administration’s Office of Technology Services has a vacancy in its Network Communications Services Section. The Orders Management Technician supports intake, processing, and fulfillment of statewide communications service orders, helping maintain continuity of complex data and voice services across state agencies. The role coordinates with customers, vendors, and internal technical teams, uses Inventory Management Software to track service delivery, prepares quotes, maintains documentation, and performs audits. The Office of Technology Services delivers innovative, effective, and reliable solutions supporting IT functions within Executive Branch departments. The Division of Administration is the state government’s management arm and hub of financial operations, including providing technology services and guidance on purchasing and contracting. The vacancy may be filled at the IT Statewide Systems Technician 1, 2, 3, or 4 level through the career progression group. The stated salary range applies to level 1; ranges for levels 2–4 are available through the listed job links. New hires are subject to a background check and may be subject to pre-employment drug testing. Employment eligibility is verified through E-Verify.

Requirements

One of the following minimum qualification pathways: four years of information technology experience; six years of full-time work experience in any field plus two years of information technology experience; an associate’s degree in information technology plus two years of information technology experience; a bachelor’s degree plus two years of information technology experience; a bachelor’s degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics plus one year of information technology experience; or a master’s degree plus one year of information technology experience.
College credit may substitute for general work experience: each 30 semester hours from an accredited college or university counts as one year toward the six years of full-time work experience, up to 120 semester hours/four years.
An approved-area certification may substitute for education and/or experience requirements at hire or promotion if appointment is made from a Certificate of Eligibles.
Provide relevant, detailed education and experience information in the application; resumes are not accepted in lieu of completed application sections.

Responsibilities

Receive and process complex communications service requests using Inventory Management Software and internal tracking tools.
Check order documentation for quality and resolve data discrepancies.
Guide customers through service request submissions and available options.
Ensure service procurements comply with state purchasing regulations and internal technical standards.
Maintain records of service orders, communications inventory, billing-related data, and provisioning activities.
Update inventory systems to reflect service changes, installations, and retirements.
Maintain accurate documentation supporting agency billing and audits.
Work with NCS Operations and agency customers to define service requirements and prepare pricing estimates for new or modified services.
Process quote requests within established workflows and timelines, and prepare accurate quotes based on service types, vendor pricing, and technical standards.
Recommend service options based on agency needs and availability.
Coordinate complex installations, disconnects, and service changes with agency staff, vendors, and internal provisioning teams.
Track vendor activity and confirm services meet specifications and customer expectations.
Resolve scheduling and service-related issues with NCS staff, agency staff, and vendors.
Run billing exception reports, research and analyze data, correct issues, and advise the Billing Department on discrepancy resolutions.
Participate in audits of service orders and inventory records, identifying errors and opportunities for cleanup or optimization.
Support decommissioning of legacy services and improvement of provisioning processes.
Track personal workload and contribute to team productivity reporting.
Help gather service metrics, including fulfillment times and order volumes.
Provide remote service support during declared emergencies and assist with operational continuity for designated Emergency Support Functions.
Participate in technical training, vendor briefings, and workshops; stay current on provisioning systems, technology, updates, and best practices.
Perform special projects, reporting, and other duties as directed by leadership.