IT Systems Support 1

State of Montana • Helena, MT

2d

About The Position

The IT Systems Support 1 position is part of the Justice Information Technology Services (JITS) team, which provides IT infrastructure and services supporting approximately 900 Department of Justice employees and more than 3,000 Criminal Justice Information Network customers. The team supports state and local law enforcement and a range of justice, public safety, licensing, and consumer protection services.

The position installs, maintains, and provides training for hardware and software on microcomputer workstations in local and wide area networks. It resolves technical problems involving workstation hardware, communications, and multi-product integration. The position supports end users and data processing personnel and provides troubleshooting for Department of Justice wide area network users and authorized agents. Some state vehicle driving and lifting or moving hardware weighing up to 25 pounds are required.

Requirements

• Associate degree in information technology or a related field; other combinations of education, certification, or experience may be substituted.
• One to three years of experience supporting network or computer systems technologies.
• Ability to work in all aspects of a team environment, including support, communication, personal awareness, giving and receiving professional critiques, and demonstrating emotional intelligence.

Nice To Haves

• Extensive knowledge of desktop and laptop computer support and troubleshooting, including previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of Microsoft Office applications and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and multifunction printers.
• Thorough knowledge of system, diagnostic, and utility software, including PC Tools, Microsoft Sysinternals, remote desktop support applications and methods, and antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs, and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices such as tablets and smartphones.

Responsibilities

• Install and maintain hardware and software on microcomputer workstations in local and wide area networks.
• Provide training on workstation hardware and software.
• Resolve technical problems involving workstation hardware, communications, and multi-product integration.
• Support end users and data processing personnel.
• Manage and troubleshoot issues for Department of Justice wide area network users and authorized agents.
• Drive state vehicles as needed.
• Lift or move hardware weighing up to 25 pounds.

Benefits

• Medical, dental, and vision coverage.
• Retirement plans.
• Paid vacation, sick leave, and holidays.
• Pre-tax Flexible Spending Accounts.
• Employee Assistance Program.
• State of Montana employment may qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree