IT Finance Systems support

SIMS Lifecycle Services • West Chicago, IL

3d • Hybrid

About The Position

Sims Lifecycle Services is seeking an IT professional for a role combining involvement in a major Finance and ERP system implementation with ongoing applications and technical support. The successful candidate will join the implementation from its early stages, develop in-depth knowledge of the platform and how it supports the business, and work with internal teams on system changes, configuration, permissions, testing, and new processes. Relevant systems include Microsoft Dynamics 365 Business Central, Navision, and Microsoft Dynamics AX.

After implementation, the role will broaden into general IT assistance alongside advanced application and ERP support. The position will investigate and troubleshoot system issues, support colleagues across the business, and collaborate with Finance, IT, and operational teams to turn business requirements into practical technical solutions. The role is hybrid, with two days per week in the West Chicago office.

Requirements

• Previous experience in IT support, applications support, ERP, or business systems.
• Experience working with finance systems or ERP platforms.
• Experience supporting system implementations, upgrades, migrations, or significant system changes.
• Understanding of user permissions, system access, application configuration, and IT support processes.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate with technical and non-technical stakeholders.
• Proactive approach, with the ability to take ownership of issues and see them through to resolution.

Nice To Haves

• Knowledge of Microsoft Dynamics 365 Business Central (BC), Navision, Dynamics AX, or similar finance/ERP applications.

Responsibilities

• Support implementation of the new Finance ERP system, including system changes, configuration, and introduction of new functionality.
• Work with finance and business applications, including Business Central, Navision, and AX, and develop knowledge of how they operate and interact with the wider business.
• Provide business application support by investigating issues and helping users make effective use of the systems.
• Provide general IT support, troubleshoot technical issues, and help users access the systems and technology they need.
• Assist with user access, system permissions, configuration changes, and support ticket management.
• Collaborate with Finance, IT, and operational teams to translate business requirements into practical technical solutions.
• Support system updates, implementation activities, and ongoing improvements to business applications.
• Help colleagues understand new systems and functionality, providing guidance during implementation and afterwards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed