IT Systems Support Analyst

Moseley•Fairfax, VA

5d•Hybrid

About The Position

Moseley is hiring a full-time IT Systems Support Analyst in Fairfax, Virginia. The analyst serves as the first point of contact for technical assistance to internal team members, addressing hardware and software issues. The IT team also supports system upgrades, maintenance, and process-improvement initiatives. The position involves deploying and supporting end-user hardware, documenting business and technical requirements, collaborating with design and project stakeholders, training users, participating in technology projects, monitoring implemented solutions, and modernizing legacy technology. The role follows a hybrid work model after an introductory period. Annual salary is $72,000–$82,000, commensurate with education and experience. Moseley is an interdisciplinary design practice founded in 1969 that provides architecture, engineering, interior design, and planning services. The firm describes its work as creating safe, sustainable, and engaging community gathering places. Moseley is an equal opportunity employer and maintains a drug-free workplace.

Requirements

Experience installing, configuring, and maintaining computer hardware, software, and network systems; the posting gives an experience range of 3–8 years.
Ability to patiently train new users and troubleshoot connectivity, system errors, and application issues.
Knowledge of Microsoft Office, SQL, and network, server, and data management concepts.
Bachelor’s degree in Information Technology with three years of experience, an associate degree with five years of experience, or a high school diploma with eight years of experience.
Ability to work collaboratively to meet specific deadlines.
Strong communication and interpersonal skills for collaboration with cross-functional teams.
Strong analytical and problem-solving skills.
Proficiency in business analysis tools and methodologies.
Experience with Microsoft Office Suite.
Proficiency with PDQ Deploy, Connect, and Inventory, along with other software imaging solutions.

Nice To Haves

Familiarity with Autodesk BIM products, Unanet, and Newforma.
Relevant industry certifications.

Responsibilities

Support and deploy new hardware to end users to support lease lifecycles.
Create and maintain detailed business and technical requirements documentation.
Collaborate with architects, engineers, interior designers, and other stakeholders to understand their technology needs and requirements.
Provide user training and support to promote effective adoption of new business systems and technological proficiency.
Participate in planning and executing technology projects and initiatives.
Monitor and report on the performance of implemented solutions, identifying areas for improvement.
Develop, improve, and modernize legacy technology solutions.
Provide first-point-of-contact technical assistance to internal team members for hardware and software issues.
Assist with system upgrades, maintenance, and process-improvement initiatives.
Perform additional responsibilities as assigned.

Benefits

Employer-paid health insurance with a Health Reimbursement Arrangement (HRA).
Basic life insurance.
Parental leave.
Holidays and annual, sick, and personal leave.
Short-term and long-term disability insurance.
401(k) with employer match.
Dental insurance.
Vision insurance.
Pet insurance.
Health FSA and Dependent Care FSA.
Telemedicine services, Employee Assistance Program (EAP), and wellness programs.
Payments for qualifying professional licenses and dues.
Hybrid work model following the introductory period.