IT Systems Support Analyst

Moseley•Baltimore, MD

5d•Hybrid

About The Position

Moseley is hiring a full-time IT Systems Support Analyst to provide first-line technical assistance to internal team members with hardware and software issues. The IT team also supports system upgrades, maintenance, and process improvement initiatives. The role is based in Baltimore, Maryland, and follows a hybrid work model after an introductory period. The analyst supports and deploys hardware, documents business and technical requirements, collaborates with design and engineering teams to understand their technology needs, and helps users adopt business systems through training and support. The position also contributes to technology projects, monitors implemented solutions, and improves or modernizes legacy technology. Additional responsibilities may be assigned. Moseley is an interdisciplinary design practice founded in 1969, providing architecture, engineering, interior design, and planning services. The firm describes its work as focused on community institutions and gathering places, with an emphasis on creating safe, sustainable, and engaging places. Moseley is an equal opportunity employer and maintains a drug-free workplace.

Requirements

3–8 years of experience installing, configuring, and maintaining computer hardware, software, and network systems.
Ability to train new users patiently and troubleshoot connectivity, system errors, and application issues.
Solid knowledge of Microsoft Office and SQL, and understanding of network, server, and data management concepts.
Bachelor’s degree in Information Technology with three years of experience, an associate degree with five years of experience, or a high school diploma with eight years of experience.
Ability to work collaboratively in a team environment to meet specific deadlines.
Strong communication and interpersonal skills for collaborating with cross-functional teams.
Excellent analytical and problem-solving skills.
Proficiency in business analysis tools and methodologies.
Experience with the Microsoft Office Suite.
Experience with PDQ Deploy, PDQ Connect, PDQ Inventory, and other software imaging solutions.

Nice To Haves

Familiarity with Autodesk BIM products, Unanet, and Newforma.
Relevant industry certifications.

Responsibilities

Support and deploy new hardware to end users to support lease lifecycles.
Create and maintain detailed business and technical requirements documentation.
Collaborate with architects, engineers, interior designers, and other stakeholders to understand their technology needs and requirements.
Provide user training and support to ensure effective adoption of new business systems and foster technological proficiency.
Participate in the planning and execution of technology projects and initiatives.
Monitor and report on the performance of implemented solutions, identifying areas for improvement.
Develop, improve, and modernize legacy technology solutions.
Provide first-point-of-contact technical assistance for hardware and software issues.
Assist with system upgrades, maintenance, and process improvement initiatives.
Perform additional responsibilities as assigned.

Benefits

Employer-paid health insurance with Health Reimbursement Arrangement (HRA).
Basic life insurance.
Parental leave.
Holidays and annual, sick, and personal day leave.
Short-term and long-term disability insurance.
401(k) with employer match.
Dental insurance.
Vision insurance.
Pet insurance.
Health Flexible Spending Account (FSA) and Dependent Care FSA.
Telemedicine services, Employee Assistance Program (EAP), and wellness programs.
Payments for qualifying professional licenses and dues.
Hybrid work model following the introductory period.