IT Specialty Analyst | Epic Hospital Billing

Sentara Hospitals•Virginia Beach, VA

2d•Onsite

About The Position

Sentara Health is seeking an IT Specialty Analyst to support Epic Hospital Billing and Revenue Cycle applications. The role is suited to an analytical, technically curious individual interested in developing deeper expertise in Epic Hospital Billing. The analyst will build an understanding of Epic configuration concepts, master files, and how configuration changes can affect downstream workflows and system behavior. The position supports core Epic Hospital Billing workflows, including workqueues, DNBs, billing workflows, system actions, statements, letters, and related Revenue Cycle functionality. It works with Revenue Cycle operations and other IT teams to understand end-to-end workflows, translate operational needs into technical requirements, and deliver sustainable system solutions. The analyst also tests and validates changes, maintains application documentation, and follows established change-management and governance processes. A bachelor’s degree is preferred. Required experience is three or more years in IT, Revenue Cycle, Hospital Billing, or related application support with a degree, or five or more years without a degree. Epic Hospital Billing certification is preferred, and Epic Hospital Billing or related application support experience is strongly preferred. The position is based in Virginia Beach, Virginia, and is listed for the first (day) shift. The annual base pay range for full-time employment is $89,294.40–$131,851.20, with possible additional compensation. Sentara offers a comprehensive benefits package.

Requirements

Three or more years of IT, Revenue Cycle, Hospital Billing, or related application support experience with a degree.
Five or more years of IT, Revenue Cycle, Hospital Billing, or related application support experience without a degree.
Strong analytical and technical aptitude.
A bachelor’s degree is preferred.

Nice To Haves

Epic Hospital Billing certification is preferred.
Epic Hospital Billing or related application support experience is strongly preferred.

Responsibilities

Analyze application issues and workflows to identify root causes and appropriate solutions.
Develop an understanding of Epic master files, records, configuration, and relationships between system components.
Evaluate upstream and downstream impacts of configuration changes before implementing solutions.
Support and learn core Epic Hospital Billing workflows, including workqueues, DNBs, billing workflows, system actions, statements, letters, and related Revenue Cycle functionality.
Translate operational needs into technical requirements and sustainable system solutions.
Troubleshoot issues by examining configuration, workflow, data, and system behavior rather than addressing symptoms alone.
Test and validate application changes to ensure expected outcomes and minimize unintended downstream impacts.
Partner with Revenue Cycle operations and other IT teams to understand end-to-end workflows.
Maintain application documentation and follow established change-management and governance processes.
Continuously develop knowledge of Epic Hospital Billing and broader Revenue Cycle workflows.

Benefits

Medical, dental, and vision plans
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid time off, sick leave, and holidays
Paid parental and family caregiver leave
Emergency backup care
Long-term and short-term disability and critical illness plans
Life insurance
401(k)/403(b) with employer match
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met
Additional compensation may include shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities