Epic Application Analyst - Hospital Billing/Claims

Advocate Health • Charlotte, NC

2d • $38 - $57 • Remote

About The Position

The Epic Application Analyst supports assigned Epic applications, with a focus on hospital billing and claims. The role identifies, maps, measures, analyzes, and improves routine to moderately complex clinical and business processes, problems, and information requirements. It performs current- and future-state workflow analysis and uses business process reengineering techniques, industry standards, and best practices to map critical business processes.

The analyst documents business requirements using case diagrams, data flow diagrams, data models, and object models; evaluates whether proposed solutions meet business and clinical needs; and translates user requirements into functional and technical specifications. The role configures applicable systems, develops and executes testing, provides training, monitors system functionality and workflows, and maintains application and product documentation.

The analyst explains application functionality and process flows to users, supports troubleshooting, communicates project status and upgrades, manages competing requests and priorities, and schedules and manages version upgrades for assigned applications. The role is fully remote from the listed eligible states. No relocation or visa sponsorship or transfer is available.

Requirements

• Bachelor's degree or equivalent knowledge in Computer Science or a related field.
• Typically requires 3 years of experience in an IT or clinical environment involving business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation.
• Obtain Epic certification(s) within 6 months and maintain annual educational requirements for certifications as required by the department.
• Experience using applications, operating systems, and databases, including basic hardware, platform, connectivity, and interface design.
• Experience in Epic and other healthcare applications.
• Project management experience and ability to use project management software.
• Ability to work with minimal supervision, balance multiple tasks, attend to detail, set priorities, and complete assignments in a timely manner using strong customer service skills.
• Organizational and analytical skills, with strong problem- and issue-resolution skills.
• Strong written and oral communication skills and ability to work closely with healthcare application users, vendors, and technical professionals.
• Ability to translate user requirements into system specifications and understanding of change management practices and procedures.
• Understanding of technical components and how they relate to applications.
• Ability to perform work-related travel.
• Ability to operate equipment necessary to perform the job.
• Ability to lift up to 40 pounds occasionally; the role involves sitting for most of the workday and also lifting, reaching, and bending.

Nice To Haves

• Hospital Billing and Claims certification or accreditation.
• Claims experience.

Responsibilities

• Identify, map, measure, analyze, and improve routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic applications.
• Perform current- and future-state workflow analysis and map critical business processes using business process reengineering techniques, industry standards, and best practices.
• Prepare business requirements documentation using case diagrams, data flow diagrams, data models, and object models; evaluate proposed solutions against business and clinical needs.
• Translate user requirements into functional and technical design specifications, review specifications with users, prioritize requirements, and discuss their technological impact.
• Configure applicable systems to meet business requirements.
• Develop test plans, test cases, and test scripts; conduct unit, integration, system, and end-user acceptance testing; track problem reports and document outcomes.
• Develop training materials and provide client and support training, including training trainers and end users as appropriate.
• Monitor system functionality and clinical and business processes, instituting changes as needed.
• Explain assigned applications and related systems to users and assist them in using application functionality and process flows.
• Develop and maintain product documentation, including workflows, requirements, functional specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.
• Complete change and quality-control documentation according to department standards.
• Communicate project status and upgrades to clinic users, including potential delays or downtime.
• Manage multiple user requests and balance priorities; schedule and manage application version upgrades.
• Serve as a resource for assigned applications, assist with support and troubleshooting, and respond to user calls as necessary.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level