Epic Application Analyst - Hospital Billing/Claims

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • Remote

About The Position

The Epic Application Analyst supports assigned Epic applications, with a focus on Hospital Billing and Claims. The role analyzes and improves routine to moderately complex clinical and business processes and information requirements, evaluates proposed solutions, translates user requirements into functional and technical specifications, and configures systems to meet business needs. The analyst develops and executes testing, trains users, monitors system functionality, maintains product and process documentation, and assists with application support and troubleshooting. The position manages multiple user requests and priorities and schedules and manages application version upgrades.

This is a fully remote, full-time role for eligible locations listed in the posting. The position requires a bachelor's degree or equivalent knowledge in Computer Science or a related field and typically three years of experience in an IT or clinical environment. Epic certification must be obtained within six months and maintained according to department requirements. No relocation or visa sponsorship or transfer is available.

Requirements

• Bachelor's degree or equivalent knowledge in Computer Science or a related field.
• Typically three years of experience in an IT or clinical environment, including business process mapping and analysis, defining business and user requirements, acceptance testing, and documentation.
• Obtain required Epic certification within six months and maintain annual educational requirements for the certification(s).
• Experience using applications, operating systems, and databases, including basic hardware, platform, connectivity, and interface design.
• Experience with Epic and other healthcare applications.
• Project management experience and ability to use project management software.
• Ability to work with minimal supervision, balance multiple tasks, pay attention to detail, set priorities, and complete assignments on time while providing excellent customer service.
• Organizational and analytical skills.
• Strong problem- and issue-resolution skills.
• Strong written and oral communication skills.
• Ability to work closely with healthcare application users, vendors, and technical professionals.
• Demonstrated ability to translate user requirements into system specifications.
• Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and how they relate to applications.
• Ability to perform work-related travel.

Nice To Haves

• Hospital Billing and Claims certification or accreditation.
• Claims experience.

Responsibilities

• Identify, map, measure, analyze, and improve routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic applications.
• Perform current- and future-state workflow analysis and map critical business processes using business process reengineering techniques, industry standards, and best practices.
• Document business requirements using case diagrams, data flow diagrams, data models, and object models.
• Evaluate whether proposed solutions meet business and clinical needs.
• Translate user requirements into functional and technical design specifications and review them with users for accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of those requirements.
• Configure applicable systems to meet business requirements.
• Develop test plans, test cases, and test scripts to validate system performance and functionality.
• Conduct unit, integration, system, and end-user acceptance testing; track problem reports and document outcomes.
• Provide client and support training by developing training materials and training trainers and end users as appropriate.
• Monitor system functionality and clinical and business processes, making changes as needed.
• Explain assigned applications and related systems to users and help them use application functionality and process flows.
• Develop and maintain product documentation, including workflows, requirements, functional specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.
• Complete change and quality-control documentation according to department standards.
• Communicate project status and upgrades to clinic users, including potential delays or downtime.
• Manage multiple requests from multiple users and balance priorities.
• Schedule and manage application version upgrades for assigned applications.
• Serve as a resource for assigned applications and assist with support and troubleshooting.
• Respond to user calls as necessary.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, possible premium pay, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level