IT Specialty Analyst | Epic Hospital Billing
About The Position
Sentara Health is seeking an IT Specialty Analyst to support Epic Hospital Billing and Revenue Cycle applications. This role is suited to an analytical, technically curious individual who wants to develop deeper expertise in Epic Hospital Billing. The analyst uses problem-solving skills and knowledge of Epic configuration concepts and master files to understand how configuration changes affect downstream workflows and system behavior. The position supports and develops knowledge of Epic Hospital Billing and broader Revenue Cycle workflows. It involves investigating application issues, translating operational needs into sustainable technical solutions, testing and validating changes, partnering with Revenue Cycle operations and other IT teams, maintaining documentation, and following established change management and governance processes. The position is based in Virginia Beach, Virginia, and is listed for the first (day) shift. Sentara describes its compensation package as including base pay, incentives, and benefits. The full-time annual base pay range is $89,294.40–$131,851.20; additional compensation may be available, and actual compensation may vary based on qualifications, experience, location, market conditions, and business needs.
Requirements
- With a degree, 3 or more years of IT, Revenue Cycle, Hospital Billing, or related application support experience is required.
- Without a degree, 5 or more years of IT, Revenue Cycle, Hospital Billing, or related application support experience is required.
- Strong analytical and technical aptitude is required.
Nice To Haves
- Bachelor’s degree preferred.
- Epic Hospital Billing certification preferred.
- Epic Hospital Billing or related application support experience is strongly preferred.
Responsibilities
- Analyze application issues and workflows to identify root causes and appropriate solutions.
- Develop understanding of Epic master files, records, configuration, and relationships among system components.
- Evaluate upstream and downstream impacts of configuration changes before implementing solutions.
- Support and learn Epic Hospital Billing workflows, including workqueues, DNBs, billing workflows, system actions, statements, letters, and related Revenue Cycle functionality.
- Translate operational needs into technical requirements and sustainable system solutions.
- Troubleshoot issues by examining configuration, workflow, data, and system behavior rather than addressing symptoms alone.
- Test and validate application changes to confirm expected outcomes and minimize unintended downstream impacts.
- Partner with Revenue Cycle operations and other IT teams to understand end-to-end workflows.
- Maintain application documentation and follow established change management and governance processes.
- Continuously develop knowledge of Epic Hospital Billing and broader Revenue Cycle workflows.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met
- Paid holidays
- Educational assistance or student loan repayment
- Voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
