Temp IT Specialist - 2 Month Assignment (Onsite)

Sutherland•Rochester, NY

2d•Onsite

About The Position

Sutherland is hiring a temporary IT / Help Desk Specialist for its Rochester, New York office. The role provides customer support and maintenance for desktop, laptop, and mobile devices; supports troubleshooting and maintenance of core infrastructure; and assists with business ramp activity while strengthening relationships between IT and Service Delivery programs. The specialist maintains, analyzes, troubleshoots, repairs, documents, upgrades, or replaces computer systems, peripherals, and mobile devices running Android, Apple, and Microsoft operating systems. The role also supports user accounts, including rights, security, user groups, and email accounts. The specialist acts as a point of contact for users, applying company policy, information security guidance, IT leadership direction, and professional experience to provide solutions and a positive customer experience. The position works with SMEs, Technical Communications Officers, functional IT groups, Service Delivery, and other IT team members to support program build-outs, ongoing operations, critical incidents, ramp-downs, and moves/adds/changes. Support may also extend to corporate employees and remote users. The specialist is expected to investigate process-improvement opportunities.

Requirements

Must be open to a temporary, two-month assignment.
Must be able to work onsite at the Rochester, New York facility.
Must have open availability.
At least 1–2 years of practical experience supporting corporate technology infrastructure.
Working knowledge of DNS, DHCP, GPO, and network troubleshooting tools.
Computer science or related degree(s) and A+ certification.

Nice To Haves

Additional certifications or experience in SCCM, VMware, Active Directory, Exchange, Network+, imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting or batch files, and PowerShell.

Responsibilities

Provide customer support and service for the maintenance and repair of desktop, laptop, and mobile devices.
Support troubleshooting and maintenance of core infrastructure.
Assist with ramp activity for new and existing business and support relationships between IT and Service Delivery programs.
Maintain, analyze, troubleshoot, and repair desktop and laptop systems, peripherals, and mobile devices running Android, Apple, and Microsoft operating systems.
Document, maintain, repair, upgrade, or replace laptop and desktop hardware and software.
Support and troubleshoot user accounts, including rights, security, user groups, and email accounts.
Serve as a point of contact for users and provide support and solutions consistent with company policy, information security guidance, and IT leadership direction.
Work with SMEs, Technical Communications Officers, and IT groups on program build-out, ongoing support, critical incidents, and ramp-down.
Provide some support to corporate employees and remote users.
Coordinate with Service Delivery and IT team members on program moves, adds, and changes.
Investigate process-improvement opportunities.