Temp IT Specialist - 2 Month Assignment (Onsite)

Sutherland•Rochester, NY

1d•Onsite

About The Position

Sutherland is hiring a temporary IT / Help Desk Specialist for its Rochester, New York office for a two-month assignment. This onsite role provides customer support and service for maintaining and repairing desktops, laptops, and mobile devices, and supports troubleshooting and maintenance of core infrastructure. The specialist assists with ramp activity for new and existing business and serves as a liaison between the IT department and Service Delivery programs. The role maintains, analyzes, troubleshoots, and repairs desktop and laptop systems, peripherals, and mobile devices running Android, Apple, and Microsoft operating systems. It also involves documenting, maintaining, repairing, upgrading, or replacing hardware and software, and supporting user accounts, permissions, security, user groups, and email accounts. The specialist applies company policy, information security guidance, IT leadership direction, and professional experience to provide solutions and a positive user experience. The specialist works with subject-matter experts, Technical Communications Officers, functional IT groups, Service Delivery, and other IT team members to build, support, and ramp down programs; assist with critical incidents and some corporate employee and remote support; facilitate program moves, adds, and changes; and identify process improvement opportunities.

Requirements

Be willing to accept a temporary two-month assignment.
Be able to work onsite at the Rochester, New York facility.
Have open availability.
Have at least 1–2 years of practical experience supporting corporate technology infrastructure.
Have working knowledge of DNS, DHCP, GPO, and network troubleshooting tools.
Have a computer science or related degree, or an A+ certification.

Nice To Haves

Additional certifications or experience in SCCM, VMware, Active Directory, Exchange, Network+, imaging platforms, desktop or image engineering, project management, ITIL Foundation, scripting or batch files, and PowerShell.

Responsibilities

Provide customer support and service for the maintenance and repair of desktops, laptops, and mobile devices.
Support troubleshooting and maintenance of core infrastructure.
Assist with ramp activity for new and existing business and support relationships between IT and Service Delivery programs.
Maintain, analyze, troubleshoot, and repair desktop and laptop systems, peripherals, and mobile devices running Android, Apple, and Microsoft operating systems.
Document, maintain, repair, upgrade, or replace desktop and laptop hardware and software.
Support and troubleshoot user account information, including permissions, security, user groups, and email accounts.
Serve as a point of contact for users and provide support and solutions in accordance with company policy, information security guidance, and IT leadership direction.
Assist technical and IT groups with program build-out, ongoing support, critical incidents, and ramp-down activities.
Provide some corporate employee and remote support.
Work with Service Delivery and IT team members on moves, adds, and changes to Service Delivery programs.
Identify process improvement opportunities.