IT Specialist I

Young Living Essential Oils • Lehi, UT

3d • Onsite

About The Position

The IT Specialist I provides entry-level technical support to end-users, assists with hardware and software troubleshooting, and supports basic IT operations under direct supervision. The role responds to helpdesk requests, helps maintain IT systems, and documents incidents and resolutions. The position is based at the assigned worksite in a professional office environment and has no supervisory responsibilities.

Requirements

• Associate’s degree in Information Technology or a related field; a combination of education and experience may meet this requirement.
• Up to 2 years of technical support experience; a combination of education and experience may meet this requirement.
• Basic understanding of Windows or Mac operating systems and Microsoft Office.
• Strong customer service and communication skills.
• Ability to follow documented procedures and instructions.
• Willingness to learn and adapt to new technologies.
• Must be physically present at the assigned worksite.
• Must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not provided.
• Ability to type and file, occasionally lift office supplies up to 20 pounds, adjust focus, and tolerate the scent of essential oils worn or diffused.

Nice To Haves

• Bachelor’s degree in IT or a related field.
• Internship or 1 year of helpdesk/support experience in a corporate setting.

Responsibilities

• Respond to IT support requests through the ticketing system, by phone, or in person.
• Assist with setup and troubleshooting of desktops, laptops, printers, and mobile devices.
• Support basic network connectivity and software installations.
• Document incidents and resolutions in the helpdesk knowledge base.
• Maintain inventory of hardware and peripherals.
• Work at least one non-convention farm event each year and at the annual company convention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree