IT Support Specialist I

Kentucky Community and Technical College System • Hopkinsville, KY

8d • Onsite

About The Position

The IT Support Specialist I provides high-quality information technology services at Hopkinsville Community College campuses. The role supports faculty, staff, and guests with desktop, phone, software, and network-related needs; maintains and repairs computer hardware, peripherals, multimedia equipment, and software; and assists with equipment installations, inventory, and documentation. The position also provides audio-video support for campus events and performs other duties as assigned by the supervisor.

This is an on-site position at Hopkinsville Community College, with standard hours of 37.5 per week. The listed contract term is 12 months. The salary is $3,162 per month.

Requirements

• Bachelor’s degree in Information Technology or a related field and two years of related work experience, or equivalent.
• Excellent organization, communication, and customer service skills.
• Ability to communicate with a variety of employees and students and work as a viable team member in an enterprise network environment.
• Ability to lift 25 pounds, climb ladders, and work in confined spaces.

Nice To Haves

• A+ certification.
• Cisco experience.
• Knowledge of Active Directory.

Responsibilities

• Provide timely IT Help Desk support to end users, including assistance with network access and network-based user resources.
• Support user accounts, including password changes and setup and troubleshooting of Multi Factor Authentication.
• Troubleshoot and repair computers, peripherals, projectors, and printers.
• Install, troubleshoot, maintain, and upgrade local, network-based, or internet-based software.
• Use System Center Configuration Manager (SCCM) to deploy software and upgrades over the network, and attend monthly SCCM meetings.
• Provide audio-video support and setup for campus events.
• Assist with equipment installations, inventory, and documentation.
• Perform other duties as assigned by the supervisor.

Benefits

• Health care coverage for the employee and family.
• Vision coverage for the employee and family.
• Dental coverage for the employee and family.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match when the employee contributes 5%.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Career Level: Entry Level