IT Support Specialist I

Kentucky Community and Technical College System • Hopkinsville, KY

1d • Onsite

About The Position

The IT Support Specialist I provides high-quality information technology services at Hopkinsville Community College campuses. The role provides desktop, phone, and software support to faculty, staff, and guests; maintains and repairs computer hardware, peripherals, multimedia equipment, and software; and assists with equipment installation, inventory, and documentation.

The specialist supports end users through the IT Help Desk, including network access and network-based resources, user accounts, password changes, and Multi-Factor Authentication setup and troubleshooting. The position also troubleshoots and repairs computers, peripherals, projectors, and printers; installs, troubleshoots, maintains, and upgrades local, network, or internet-based software; uses System Center Configuration Manager (SCCM) to deploy software and upgrades over the network; and attends monthly SCCM meetings. The role provides audio-video support and setups for campus events and performs other duties assigned by the supervisor.

Requirements

• Bachelor’s degree in Information Technology or a related field and two years of related work experience, or equivalent.
• Excellent organization, communication, and customer service skills.
• Ability to communicate with a variety of employees and students and work as a team member in an enterprise network environment.
• Ability to lift 25 pounds, climb ladders, and work in confined spaces.

Nice To Haves

• A+ certification.
• Cisco experience.
• Active Directory knowledge.

Responsibilities

• Provide desktop, phone, and software support to faculty, staff, and guests.
• Maintain and repair computer hardware, peripheral and multimedia equipment, and software.
• Assist with equipment installations, inventory, and documentation.
• Provide timely IT Help Desk support, including help with network access, network-based resources, user accounts, password changes, and Multi-Factor Authentication setup and troubleshooting.
• Troubleshoot and repair computers, peripherals, projectors, and printers.
• Install, troubleshoot, maintain, and upgrade local, network, or internet-based software.
• Use System Center Configuration Manager (SCCM) to deploy software and upgrades over the network.
• Attend monthly SCCM meetings.
• Provide audio-video support and necessary setups for campus events.
• Perform other duties as assigned by the supervisor.

Benefits

• Health care, vision, and dental coverage for the employee and family.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match for a 5% employee contribution.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level