IT Support Specialist I
Bonadio•Dallas, TX
•Onsite
About The Position
The Bonadio Group is seeking an IT Support Specialist to provide timely, accurate, and friendly deskside and telephone technical support to office users and the firm. The role works closely with the IT team in a fast-paced, client-service environment and requires continually learning and applying new technical and professional skills while satisfying users. This is an on-site position in the Dallas, Texas office.
Requirements
- Associate degree in information technology or equivalent.
- Help desk certification (ITIL or HDI) and/or experience in a help desk environment.
- Strong interpersonal skills and the ability to communicate clearly and effectively.
- Ability to lift at least 50 pounds and no mobility limitations.
- Ability to start promptly at 8:00 a.m. CDT.
Responsibilities
- Respond to technical assistance requests submitted through the ServiceNow ticketing system, phone, email, and walk-up requests.
- Provide phone and in-person support for hardware and software issues.
- Use call-tracking software to track and manage work.
- Install, configure, and set up computers, peripherals, and equipment for users.
- Support iPhones, iPads, Android devices, and their operating systems.
- Manage and track computer inventory in monday.com.
- Maintain and support video conference meetings.
- Install and troubleshoot monitors, docking stations, scanners, Adobe Pro, web browsers such as Google Chrome and Microsoft Edge, and other computer hardware and software.
- Support Microsoft technologies, including Microsoft 365, InTune, and Microsoft Windows 11.
- Perform other duties based on abilities.
Benefits
- Mentoring and training programs.
- Exposure to a diversity of work and a path to Partnership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
