IT Support Specialist I

The Bonadio Group•Dallas, TX

13h•Onsite

About The Position

The Bonadio Group is hiring an IT Support Specialist I for its Dallas, Texas office. The role works closely with the IT team to provide timely, accurate, and friendly deskside and telephone technical support to office users and the firm. It requires ongoing learning and the ability to work in a fast-paced, client-service environment while satisfying users. This is an on-site, full-time, hourly position. Regular office hours are 8:00 a.m. to 5:00 p.m. CDT, Monday through Friday. Summer hours are 8:00 a.m. to 5:00 p.m. CDT, Monday through Thursday, and 8:00 a.m. to noon on Friday. Additional hours are critical during the fall tax season (September through November) and winter tax season (February through April). During these busy seasons, Saturday work is performed from home on a staggered schedule, 8:00 a.m. to noon. The team also follows an equitable rotating on-call schedule: Monday through Friday from 5:00 p.m. to 10:00 p.m. CDT and weekends from 8:00 a.m. to 10:00 p.m. CDT. The Bonadio Group describes its workplace as inclusive and committed to equal treatment and opportunity. It highlights mentoring and training programs, diverse work, opportunities to tackle interesting issues, and a path to Partnership.

Requirements

Associate degree in information technology or equivalent.
Help desk certification (ITIL or HDI) and/or experience in a help desk environment.
Strong interpersonal skills and the ability to communicate clearly and effectively.
Ability to lift at least 50 pounds and have no mobility limitations.
Ability to start promptly at 8:00 a.m. CDT.
Ability to work additional hours during the fall and winter tax seasons, including staggered Saturday shifts from home.
Participation in the rotating on-call schedule, including evenings and weekends.

Responsibilities

Provide technical assistance for requests submitted to ITS through ServiceNow, phone, email, and walk-up support.
Support hardware and software issues by phone and in person.
Use call-tracking software to track and manage work.
Install, configure, and set up computers, peripherals, and equipment for users.
Support iPhones, iPads, Android devices, and their associated operating systems.
Manage and track computer inventory in monday.com.
Maintain and support video conference meetings.
Install and troubleshoot software and hardware, including monitors, docking stations, scanners, Adobe Pro, and browsers such as Google Chrome and Microsoft Edge.
Provide support for Microsoft technologies, including Microsoft 365, Intune, and Windows 11.
Perform other duties as assigned based on abilities.