IT Support Specialist I (Atwater)

Available Staff Positions•Atwater, CA
•Onsite

About The Position

Provide technical support to end users, aid in the administration of the GVHC computing environment, and assist with the general operations of the IT Department. This position works at the Atwater Admin site, with travel to multiple sites as required. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. Compensation is $25.48–$26.75 per hour. The role provides Tier 1 end-user support, installs and maintains hardware and software, troubleshoots hardware and software problems, and assists with general IT Department operations. The employee must communicate effectively and professionally with users of varying levels of computer experience and handle multiple tasks with minimal supervision.

Requirements

  • Basic understanding of computer hardware, software, and networks.
  • Strong problem-solving skills.
  • Customer service-oriented mindset.
  • Ability to speak respectfully and professionally in terms that novice and experienced computer users can understand.
  • Ability to work on multiple tasks with minimal supervision.
  • Excellent oral, interpersonal, and written communication skills.
  • Valid California driver’s license, vehicle insurance, acceptable driving record, and reliable transportation.
  • High school diploma or equivalent.
  • Minimum 12 units of relevant technical or computer science coursework, or at least one relevant IT certification from CompTIA, Cisco, Microsoft, Coursera, Google, or a related certifying entity.

Responsibilities

  • Provide Tier 1 support to end users.
  • Install and maintain hardware.
  • Install and maintain software.
  • Troubleshoot hardware and software problems.
  • Assist with the general operations of the IT Department.
  • Travel to multiple sites as required.
  • Perform other duties and tasks as assigned.

Benefits

  • Medical coverage, including stated out-of-pocket maximums and PPO coverage
  • Dental coverage
  • Vision coverage
  • 403(b) with match
  • Flexible spending account plans
  • Gym discounts
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